Customer Ratings & Reviews

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

The response and friendly service you receive is well worth any fees to get this protection

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

Works well for my kids virtual they are able to play games and more.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.

The agents help me with my computer and led me to learn

NO ISSUES SO FAR, MORE THAN EXPECTED TO LAST, GREAT QUALITY THUS FAR.

I buy geek squad protection for all purchases at Best Buy because it never disappoints. I have taken things to get repaired, replaced, help with using a product etc. and it’s always been a great experience. Best Buy has the best protection warranty than it’s competitors including Apple (sorry, not sorry) and I have a IPhone and IPad. The customer service is stellar, and I would recommend it to anyone.

great store , best customer service named Sam . Sam is very kind and considerate ,hope he gets this to his manager.

I recently had the pleasure of utilizing Geek Squad's laptop repair service, and I must say, I am thoroughly impressed with their expertise and professionalism. My laptop had been experiencing persistent performance issues, making it difficult for me to carry out my daily tasks efficiently. Upon contacting Geek Squad, they promptly scheduled an appointment for me and handled the entire repair process seamlessly. From the moment I dropped off my laptop, I was met with a team of knowledgeable technicians who carefully listened to my concerns and provided a clear explanation of the potential problems and the steps they would take to resolve them. Their customer service was outstanding, making me feel at ease and confident in their capabilities. The repair process itself was executed swiftly and with precision. Geek Squad effectively diagnosed and repaired the hardware and software issues plaguing my laptop, bringing it back to optimal performance. The speed and efficiency with which they addressed the problems were truly commendable, saving me both time and hassle. Furthermore, Geek Squad went the extra mile to ensure I fully understood the repairs made and offered valuable recommendations to prevent future issues. Their commitment to customer satisfaction was evident throughout the entire experience. Overall, I highly recommend Geek Squad for anyone in need of expert laptop repair services. Their professionalism, technical proficiency, and dedication to customer satisfaction make them a top choice for resolving any electronic device-related concerns. I am grateful for their exceptional service and will undoubtedly turn to them for any future technical needs.

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

Peace of mind for me. Not a very computer minded person. I am so happy I have a professional team to support me.

This is a great product to have with your laptop. They are always fast when you need assistance in fixing an issue.

I purchase this service as a "just in case" feature. A no worry feature to have.

Fantastic coverage. Will continue to buy all my electronics and appliances from Best Buy.

good warranty and makes me buy from best buy because i can trust my products will last

Long story short: I hate buying add-ons, but this form of insurance saved my bacon once this year and has already paid for itself. Especially since I think prices are only going up, availability will only go down, waiting for Black Friday etc. price reductions of 10-15% doesn't help much if prices, meantime, have increased 5>10>20+ percent. Back to Geek Squad, my store has been great to work with.

I purchased this with my brand new Acer Predator gaming laptop knowing I cannot go wrong. GeekSquad is a great service to have because they will help you ship out your PC if it has any warranty issues to the manufacteurer and they will also fix stuff and replace parts if its out of the normal products warranty.

I’m thankful for the extra coverage you provide for your products and that you’ve simplified the service.