Customer Ratings & Reviews

Great...store reps all made sure I was comfortable with my purchase

Purchasing this plan gives me peace of mind because I know I can get help from experts

The 1-Year Accidental Geek Squad Protection is a fantastic add-on for peace of mind. It offers coverage for accidents like spills, drops, and other mishaps, which is perfect for someone like me who uses their laptop daily. I feel confident knowing that any unexpected issues can be resolved quickly without additional costs. The customer service is reliable, and the claim process is straightforward and hassle-free. Highly recommend this protection plan for anyone who wants to safeguard their tech investment!

This is my first laptop purchase. I was happy with it, except the battery didn’t hold a charge very well, and somehow I lost my operating system (let someone borrow)and now waiting for it to be fixed. I am happy with my purchase. Just taking awhile for manufacturer to fix.

happy to have the protection on my new system. Thank you

This is a most have because I had 2 laptops since 2016 that kept causing problems and had spent a lot of money on repairs. I got fed up with laptops messing up every time so hopefully if my new laptop has issues it be within the extended warranty .

Don't get a computer at Best Buy without this protection! I know it seems like a pricey addition, but if/when your computer breaks or is damaged, you don't have to pay ANYTHING. And if it needs to be replaced, you receive store credit for the full amount you originally paid (to put toward a replacement or whatever you want). When my last laptop bit the dust, I was literally able to get a new laptop with the credit and with the leftover credit after the laptop purchase, I was able to put it toward replacing my fridge that broke. GET THE PROTECTION and don't let it lapse without going and getting any issues that arise with your product fixed or the whole thing replaced. Best investment!

I havent needed to use this product yet but the peace of mind knowing that I have it is irreplaceable.

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.

good laptop warranty I have kids in house so the warranty gives me peace of mind

Always looking out for my device. No reason not to purchase it

Glad it includes evergthing it does, will be helpful.

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

Ive i geek squad on my step daughter hp labtop and never had to use it.

This laptop is holding up great after three years. It plays games and runs photoshop, which were my two main ideals with a laptop. I'm also a full time college student and this laptop has been great for that. The only thing I will say is that this laptop is so huge that traveling it is not good. This works best as a desktop. I wish I remembered I had 3 year geek squad protection since a rubber piece is coming off on the bottom of the laptop. It was nice to have that reassurance that I could call the geek squad.

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

It's a great laptop and reliable brans and I love the touch screen!

I love having the Geek Squad help me when I need it. They are all so friendly.

The agents took care of all my needs from start to finish.

Representatives were very knowledgeable and helpful - walked me thru my options and were pleasant to work with