Customer Ratings & Reviews

Hopefully I never have to use the protection but got it just in case

I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

In my 10+ years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products I always choose to make my purchases from Best Buy. This is for two simple reasons-they are a well known and massive company that is unlikely to go out of business anytime soon. The other, and far greater reason that I always shop at Best Buy, is because of their famously skilled computer technicians, the Geek Squad, and more specifically, because of the optional 1-3yr Geek Squad Accidental Protection service. I always opt for getting at least the 2 year extended warranty(i get their 3 year extended warranty on every product that has the 3 year option), and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

Everyone was very kind and gave me the best customer service possible for my devices!

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

This laptop is speedy in function, boasts awesome high-def graphics, and fits comfortably on the lap. 5/5 stars.

Perfect for your equipment warranty, the services they provide are so professional.

Always purchase a protection plan, especially when you buy for children anything can happen.

It is exactly what I needed. I love the convenience of the touch screen.

This product is really amazing!! I loved!! I sure recommend to everyone!!

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

I needed to use my Geek Squad plan for the first time and I am so appreciative for the service. My laptop won't turn on. Initially, I was told they'd have to send it off for 2 weeks but rep took to back to see if she could fix problem and she was able to. Thanks so much. Can't afford to be without laptop for 1 day. *-*

Always there when you need them! Very knowledgeable!

Great pricing for the time of warranty. I normally don't purchase warranties.

This worked as described, it was simply a warranty for the products I purchased.

Needed protection on laptop and perfectly got kg all the protection happu

Has Lasted for 3 years! I’ve yet to file a claim but plan to do so very soon

Love the geek squad, what can I say. They know all, see all, do all!

Amazing Laptop , Excellent Quality and Value , Brand New , 100 % Recommend , Very Fast , I Love It , this is my second purchase for this laptop .