Customer Ratings & Reviews

Bought a 1year subscription for a laptop that I purchased for my 18 y/o son! Thank goodness! Screen was cracked his first semester away at college. Service provided took about a month but everything was included. Well worth the amount I spent on the protection plan!

This is a great service I’m glad I got it it gives me piece of mind knowing I have protection

Great coverage always has been helpful to me every time.

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

You need to get this if you have a clumsy daughter like mine. She dropped her computer down a flight of stairs. It was very broken.... they fixed it no issues. No charge than his i got the protection.

Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....

Hello, I have been using this laptop for 3 years now and I am very glad that my choice fell on Asuss. The laptop is suitable for both gaming and work, I recommend everyone to choose the Asuss company, they know what is needed for laptop lovers

Perfect laptop for my daughter going to college! Great price, touch screen, all she needs! Great price too! Will definitely buy this one again for my son!

Squad always does a good job always get the warranty

Heck yeah I would definitely buy again! You just never know what is going to happen with new electronics! Peace of mind is priceless! Okay well maybe it does have a price! But it’s worth it!

These guys are amazing and helped me to transfer from my old computer to my new computer no problem!

Definitely provides some peace of mind when you know that if you have any issues, the Geek Squad is standing by to help!

Great service. The only complain I have , is that the warranty wasn't extended lol Had one problem with my laptop , took it to geek squad , they had to send it in, a week later I had it back fixed. I loved the service

Amazing Service Very nice Staff Was helped immedently

Answered any & all questions i had. Made sure i felt confident in my purchase.

Haven’t used it yet, but knowing I have a safety net makes me more comfortable. I had a previous laptop that I spilled a drink on and it fried it. I had no protection plan then. So this time I decided the protection plan was worth it.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

Previously we'd bought Geek Squad protection for my daughters' laptop.s Both had isse during the 2-year plan, and Geek Squad did a great job taking care of us.

With 3 year protection, peace of mind is always a guarantee no matter what happens! There is no price tag for that and its worth every dollar! Everyone should always get the extended warranty for this reason. Anytime I have needed it the process to replace the product has been amazingly quick and easy.

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.