Customer Ratings & Reviews

Always good to have a protection plan for Any unforseen accidents or damaged product

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

Thankfully have not had to use this, and hope never to. 4 stars because I can't honestly say what the customer service is like.

The agent helped me get my computer fixed when my computer didn’t wanna scroll, I needed it for school and they got it fixed within a day and got it running better than ever, thank you!

I use geek squad on my devices. It always comes in handy

My Surface Pro 3 was dying on me and was old. I took it in for service because my Word and Chrome would not load up. They said it could be a a motherboard or possible hardware problem. I tried several times to see if they could fix it because it kept hanging on me. They suggested I do a data dump and look at getting another computer. I bought it in 2015 and it's now 2020. I loved my Pro but had to purchase a new laptop. My HP Envy x360 is awesome! I bought them both from Best buy and love the products. I will buy my next one from them too. The Geek Squad helped me get Office installed, set up Webroot and worked with me on getting it ready for use all over the phone. I really like my Reps. professionalism, knowledge and patience. That's my I purchased the 2 year protection plan with them. I won't let it go. It's paid for itself many times. Great investment!!!

This thing blew me away it’s literally a desktop in your palms

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

Best buy is the only store that i know that they wont fail with their protection plan

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

The agents are very attentive to my needs and are very knowledgeable about my products. Their goal is to always provide a lasting solution to all tech needs.

Always there to help. Good prices for great products.

Haven’t had to use it yet. But I’m sure it’ll be a good experience.

It's always good to have a protection plan for your computers and phone. Best Buy Geek Squad is good but not the best. First you need to get it and appointment just to bring it in, absolutely nothing can be fix when you come in which they use to do. Now you must leave your product and wait for a fix. Next you need to make another appointment to pick it up, which can take up to a week or more. They have nothing in their program that lets you know if they have a cancelation to get in earlier. So, getting anything fix could take at least a couple of weeks or More. I'm glad that everything is covered but not happy about getting in and out of repairs.

Super helpful for a terrible prior Geek Squad experience in which my computer came back to me broken. The rep that helped me ended up convincing me to get protection on my new laptop and was super helpful throughout it all.

I got a laptop. The people there were wonderful and so helpful!

I am so happy i purchased this protection plan for my touchscreen laptop. I somehow got a crack in the screen of my computer which caused it to act crazy. I had to disable the touchscreen just to do basic things and the manufacturer would not cover this issue under their 1 year warranty without an additional fee which was much more expensive than this protection plan. Geek squad was able to fix my screen with no questions asked and it only took them a week to do it which was less time than what they originally quoted me. I was in the middle of nursing school at the time and really needed my laptop so I was super happy about that. This plan is definitely worth it!

Affordable for the protection. Covers most issues that could arise.