Customer Ratings & Reviews

It’s always nice to have that security of having the geek squad help you with any issues you should have with the computer processor, etc.

Simple and easy very cheap very Worthy guaranteed satisfaction in my opinion

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.

That’s a good price for protection and a great laptop!

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

I purchased the 3-Year Accidental Geek Squad Protection for my Lenovo Yoga 7i 16" laptop. I try my best to avoid eating and drinking around my laptop, but sometimes I just got to have a drink with me. In the event something does happen, I know I am protected. I hope I do not have to use the protection I have covered for my laptop. If I never have to use the protection it is not a loss of money for having it.

Haven't needed any help yet, but I feel secure knowing help is a phone call away!! ;)

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

The. Protection. Plan. Is. A. Great. Option………………..

The staff worked on my laptop To see if it had been compromised due to malware. Great job. Very knowledgeable.

Yes, they come through and are helpful when you need it

The Geeks are always helpful! I am not very knowledgeable about electronics so I always need help!

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

Well needed and incase of anything it's covered for 2 years great buy.

Well worth the money to have tech support. Already helped me fix a glitch I created Got the computer back quickly

Every time we use the geek squad they are very professional.

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

glad to know they cover everthing except theft and lost items