Customer Ratings & Reviews

Thankful for this plan. Best Buy has reassured me that I will always be protected due to purchasing this plan.

I’m normally would not let geeks into my house. I make exceptions for the geek squad because they are the best.

I always purchase geek squad. It comes in handy if something happens. Great insurance policy

Staff was very informative and led me in the right direction.

So happy i have geek squad protection. Now I’m not scared that anything is going to happen to my product.

My grandson wont put it down, perfect gift for any child.

I'm happy to have purchased this insurance because accidents due occur

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Geek Squad is very helpful in protecting my stuff I bought

great service,guys keep up the good work thanks for your help

Geek Squad is such a helpful service to have. Any questions they answer.

I'M VERY ACCIDENT PRONE I GLAD THEY SUGGESTED THIS FOR ME. CAN'T GO WRONG WITH THIS PURCHASE

Very nice laptop. loads fast and things don't seem to freeze up on you.

The Geek Squad did a great job explaining the features and benefits of my options for my PC

This has been such a great thing to have if you have such a crazy household like me!

My child dropped the laptop one week into purchase and it cracked beyond repair. Got full store credit back!

The agent explained everything very well! Have heard wonders of geek squad and now I’m believing it! ☺️

I absolutely love geek squad at best buy. If they can't fix the problem you can get a new one for free!

I ALWAYS INSURE MY ITEMS AT BEST BUT NEVER HAD A PROBLEM WHEN NEED TO USE IT

I wish that I had more time for this replacement on my laptop but it's great investing and your purchases