Customer Ratings & Reviews

Bought a Asus zephyrus open boxed - the fan went out. I bought it to th nearest best best, informed them that I have a 3 years warranty, and none more was said, the item was boxed, shipped out to serves. I am expected to receive it today, and it's only been a week. Can't beat that kinda member service - you get what you paid. Service is premium.

The agents were extrememly attentive and explained every concern of mine throughly. I would highly recommened putting coverage on your devices with geek squad!

I haven't had to use this service yet, but the coverage seems well worth the cost. I invested a lot of money into buying a new computer. The last computer I bought (from s different store) was only a couple hundred dollars, but I hated it and it broke shortly after purchasing it. I felt a lot more confident making my computer purchase this time knowing accident coverage for 3 years would cost less than half the cost of the computer itself. I definitely value the sense of security.

always amazing service! never have issues with geek squad! love love love the service!

Got it for the “just in case” Hope I never need it but I will be taken care of if I do need it.

Great computer and protection plan. Really worth the money

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

It's good to have a protection plan just in case the computer break down

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c

The first time I got Geek protection I had a muscle spasm and spilled a little coffee on my end table...... and off onto my computer table. Dead and it was only 11 days old. Took it back and they gave me a new computer. The next time my hands were freezing after pulling a little bird out of the freezing bird bath. I picked up my computer and immediately dropped it on concrete on the corner. It crumbled. They sent it in and put a new skin on it. I wouldn’t own a computer without it. An accident is exactly what it is. A never could happen to you!!!!

Great coverage, lasts very long for little money and gets the true use of it.

1 year protection plan is great. If i would have any problems with my laptop bring it in and they'll fix it

We service was fine. Laptop was sent out took a couple of weeks to repair.

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Staff was amazing with there recommendations for my new laptop

The longer warranty’s always are the best to me and works the best

Haven’t had to use it yet, but worth it for those just in case moments

This protection will save you a lot of headaches knowing you have no worries and take your product to the Geek Squad. They will work on your equipment and try their best to get it back to you the same day. I was happy with the work they did.

Needed help with my computer and the staff was quick and reliable

I like the security of having a warranty and recommend for all electronics