Customer Ratings & Reviews

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.

Excellent service from geek squad team from Oakland

always super helpful, feels good to know i dont have to worry when i have issues

I've needed the GeekSquad protection plan twice for two high-value items. It was a lifesaver to have as I was refunded via a gift card and was able to replace both items. The process was smooth, quick and the technicians were incredibly helpful!

I haven't had to use them yet with this but in the epast great experience

Is a super important tool for the computer. At the moment not have to use.

Geek Squad has taken care of me Beyond what I have expected this year. I just think that I'm so very much for going far beyond. They are an excellent team and they were very very hard at customer excellence.

Geek squad is the best, both at the store and home visit. When my issue could not be resolved at the store, they did an in-home visit and resolved the issue in less than an hour. So grateful I got this protection! They don't mind how many times you reach out for their assistance they are always glad to help.

Would recommend to everyone. Great coverage. Leaves you worry free

i almost always purchase this on high dollar purchases. only needed it once for a vr headset and i was taken care of within a day.

Great service. Professional support. Easy to understand.

Thankfully this extra warranty was/is available for Chromebooks & laptops for children who are doing their schoolwork from home occasionally & won’t have to bring a school Chromebook home (too small, responsible for replacing if broken, etc). Accidental damage protection is a must for anything I order due to multiple children fighting over everything & ADHD senses ending up breaking too many things. Luckily this covers accidental damage & spills!

I sent my device in twice to get repaired but both times they only did a partial job of fixing my computer. The first time I needed my computer back since I didn’t have time to send it back in again after waiting 6 weeks to get it back since I needed it for my work and studies but the problem was that after having the keyboard replaced the D key on the new keyboard popped out within less than a month but I was not going to send it back to get repaired for that long with the other issue since I urgently needed my computer in whatever shape or form it was in. The second time I sent it in to fix the keyboard issue along with the previous issue but when I received it back after 2 weeks they fixed only the keyboard issue even though I specifically mentioned that they forgot to do it the time before. I asked them to send it back in due to a partial repair despite needing my computer since I’d rather not have to come back a third time for the same issue they missed twice and have currently waited 20 days since the last update on the current status of my computer. Hopefully they’ll either successfully repair the issue or find some other way to resolve this ongoing incident.

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

The Geek Squad protection program is one of the best protection plans I have ever purchased. My computer was damaged, I brought it in my Chromebook and they assisted me with no issues. My computer ended up being lost when shipped back after repair. They made sure to help me get a replacement and showed a lot of empathy. I will always purchase a Geek Squad protection plan.

Always friendly and helpful! I don’t feel like they’re just trying to sell me something, but actually trying to help me find a product that fits my needs.

The sale clerk was not pushy. The sales clerk was very knowledgeable and friendly.

Geek Squad has always been extremely helpful and friendly. They don't make me feel dumb when helping me with things that I'm sure are simple to them and that's appreciated.

I find this service to be a life saver everytime I get in a jam. Mostly use the online service to solve my problems. I have not found them unable to help me. The only problem is when I try to use the store now that we have Covid-19 issues. No it is not cheap but it keeps me from running to some store and leaving the computer to be picked up later. So I am keeping it in place unless I reduce myself to one new computer under warrenty and if I buy it at Best Buy at Christmas I get free Geek Squad service, or that is what it was two years ago.