Customer Ratings & Reviews

no doubt was an excellent product , they offer me the right guarantee

We've purchased these plans for a couple of laptops (used for kid's college). Also, for some home appliances. The plans are well worth it. Our local Geek Squad reps have been pretty responsive any time we've had issues. It seems stuff doesn't hold up as well as it used to, so we've gotten our money's worth from these plans.

Geek squad very knowledgeable and downloaded my cyber security for me

1-Year Accidental Geek Squad Protection Who wouldn't want protection on such a great laptop. Only makes sense to buy it.

Two year protection is worth buying. If you travel with your laptop you never know when it is going to cause problems. A small biz person has to rely on their laptop. This is the third Surface I have owned.

Always good to have just in case. If you can afford it, get a longer plan.

Have only had one issue that I needed Geek Squad's help for, an unfortunate intersection between a power surge and my computer updating to Windows 11. We definitely all thought the computer was fried! Geek Squad helped me get the computer up and running. I'm hoping that together we can keep it running another year!

I got this for the Nintendo Switch that I got for my daughter. Considering the preponderance of cracked screens on all her electronic devices, I was happy to pay for the added protection as it is not a matter of "if" but a matter of "when" she breaks yet another of her devices. That said, we have not had to use this service (yet) but my past experience with Best Buy leads me to believe that I should not have any issues when I inevitably need to service the Switch.

They are always do helpful and quick to respond or assist.

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

They will do anything and everything to make it right and more sure your happy.

They will do anything and everything to make it right and more sure your happy.

It’s very easy to setup an appointment with GeekSquad. I’ve had to use them twice for a broken screen and broken usb port on a laptop.

Geek squad is very good to use for ur protection on ur computer

When I purchased my laptop computer from Best Buy I had alot of questions and Mr. Kyle was a very helpful and knowledged based employee who helped with with my purchase and answered all of my questions for the accidental Geek Squad Protection, I would highly recommend Best Buy in Wilson, NC and the protection plan it has been well worth it. Thank you again Best Buy! You guys are the best.

Amazing service from everyone in the Geek Squad, to helping me figure out what laptop i needed for school, to getting a protection plan to better serve my needs.

Love it! Does everything I needed it to do and sales person was very helpful!

Haven't needed them yet but it is nice to know they will be ready whenever needed.

I mean - as long as the Geeks stay on top of your service requests especially when they have to send your device out to the manufacturer, THIS.IS. AWESOME. If you buy any tech from BB, especially high-value ones, just do it. You will not regret it. Stay on top of the Geeks - they're human so you will get mixed results when you have a service request. But the value of not having to repurchase an expensive device because you or someone else made a mistake, is priceless.