Customer Ratings & Reviews

The girl who sold me the laptop was very nice id definitely go back to Best Buy again

Havent had to use this yet, but i purchased it to buy for my new computer investment. I bought it based off of the benefits that was offered.

Actually replaced products I’ve owned through course of owning anything thru years many times best plan ever had they fix or replace no questions asked on the same day if they fill they couldn’t fix it with product of better value at times to very quick to decide if it needed replaced definitely recommend

Looked for a replacement for my macbook air. Using for every day and school use. Highly recommend. I know its pricey but I got it on sale and its worth the investment

Hopefully we don’t need to use it , but just in case I purchased it.

I have always trusted Geek Squad Accidental Protection Plans. While the hope is that I don't need them, I am glad that they are there for when I do.

Amazing Computer, Powerful , lightweight. I would certainly recommend this to anyone looking for a Chromebook, specially if the end in mind a gift for kids, has a good budget a this is overall a really nice, functional Chromebook to have.

Great service, helped fix my issue quick. Really helpful

I needed new Bluetooth hardware for my laptop as ASUS has had issues with Bluetooth hardware that causes WiFi and Bluetooth connectivity issues. Geek Squad did a fantastic repair and replace job. Impressive, given the Covid-19 pandemic business disruptions. Note: your laptop will be sent out for a few weeks while the repair is done. So plan accordingly.

It gives me comfort knowing that this protection is available.

I always get the protection plan. Have had never had any problems with there services at all. for example I purchase the Samsung Q80 65" TV when they came out after that had problems with that TV. They came out about 4 times with 4 part's to the TV which re-build the TV except the frame.

Protección garantizada en cualquier momento o circunstancia

Haven't needed to use it yet but I love having the service just in case.

I've always tend to purchase the Accident Protection for all my purchases. Especially useful on purchases for your kids, nieces, nephews as they get a little rough with the products. Just purchased this Accident Protection but Great to have peace of mind that my niece can enjoy this gift for the next 2 years with no worries.

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

I used Geek Squad on my last computer. Barely made last minute. They kept my computer over the time by over 2 weeks. Then it came back broke still. They gave a gift card in the amount. I got a new computer. I will still use their service but expect a wait. I paid extra to have my package shipped and it arrived later. They did not get back to me about this.

Easily obtained when in store, employees were more than happy to help, easily added to account, now insured!

I’ve always found the Geek Squad to be knowledgeable and approachable.

This protection makes me have the laptop usage to be real good and we can have this protection plan for good

Always get the warranty for large investments. You won't be sorry.