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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11814 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 11,814 reviews
  • Rated 4 out of 5 stars

    Haven’t needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it so I’m not sure about it. I a cheapskate so the price is why I gave it 4 stars. Haha

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No headaches or worry, get the protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being able to purchase the Geek Squad protection plan on an open box item was tremendous! The peace of mind that comes with this protection plan is well worth the additional cost!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very friendly and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Protection Plan is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this 3 year accident protection plan is a game changer and it will protect my purchased electronic device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was definitely a no brainer to purchase this package. I definitely had no question on purchasing When I was told I could bring any of my electronics purchased or not purchased at Best Buy and it would be covered. Which also included phones. I highly recommend expired to anyone. They are very knowledgeable and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure never had a chance to even download it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    General use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an awesome laptop for general use, the less apps you download the better off you will be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection you can't live without!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection has saved me from expensive repairs and losses several times in the past. Be it Cracked screens, broken washing machine, laptop that quit working, the list goes on. I will always purchase geek squad protection for anything I purchase from best buy. The service is easy to use and well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water damage fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad. They were able to completely fix my laptop after spilling a gallon of water on it. It has been three year since then, and my computer is still like brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in twice with a problem with my laptop. Both times the “geeks” took the time to answer my questions, explain to me and did not make me feel stupid. I really appreciated their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for always being there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always add protection to my devices. It’s a nice piece of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Provides Safety in Items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protection this team provides for any item I buy. They definitely guarantee repair of the items from what I see and they make sure you leave happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need this!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this “just in case”, Never really thinking I would use it. But accidents happen in this year my cord got caught on a cabinet knob and yanked my laptop out of my hands and cracked the corner of my laptop. They could fix it and I was so surprised when I got a check for the whole amount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Accidental Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this service and hope I don't. However, I have peace of mind in knowing that if I spill coffee on my keyboard, I can take it to the Geek Squad to repair my device. "It's better to have a peace of mind and purchase the 2-year accidental Geek Squad Protection upfront than to pay out-of-pocket money to get a repair done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient service I took it in the review it send it off and it came back working great. I loved the whole experience with this product service. The Geek Squad was professional and I felt comfortable with all the staff and getting the assistance I needed as a full time student, mother and military

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Niece insurance FTW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very much worth it, because it is likely that your machine will get broken by your niece and then you wont be out of pocket for a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always helpful and there when I need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havnt need it for this product but have in the past and its worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is a great option whenever you need help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase on any bestbuy item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these guys, always a breeze when needing something repaired or serviced. Thank you so much geeks!

    I would recommend this to a friend