Customer Ratings & Reviews

I use Dell computers exclusively. One of their products, an Alienware desktop, could not be repaired by the Squad. It also couldn't be repaired by Dell without costing an arm and a leg, so I simply bought a new one. Otherwise, the Squad is extremely helpful and they can repair almost anything.

We have not had to use this yet for this laptop. Over the last several years We had the protection on a different laptop that had a bad water spill. It was fixed very quickly and worked as good as new.very happy with the service.

Very Sleek, and compact, yet the screen seems huge. The built in camera is excellent,a s well as the sound. The picture is super clear, and has great detail. Best computer I have owned!

As always I won’t Purchase an item without the warranty service! Never fails. The team replaced my laptop after finding that it count be repaired.

We haven’t had to use it yet but I appreciate the sales associate’s thoroughness of explaining the benefits of each tier to help us choose a plan that caters best to our specific needs.

I always get this protection for my electronics. I have used it as my husband is not always good with using or taking care of a computer. The Geek Squad are so helpful and accidents do happen but you will always have peace of mind!

Works great, needed it for school. could be a little bit faster but overall a good purchase.

The Associate at the store talked me into it and it was a great idea.

Any issues we ever have with our laptops and electronics Greek Squad always worksvit out. They are thorough, professional, friendly, and accommodating.

we love all Best Buy plans, they are effective and they always provide great service to us as customers

Geek squad so helpful and with all of my needs. Thanks

I like knowing my device is protected and it’s stress free

Always nice to have the easy of protection. Why wouldn’t you get it?

Geek squad coverage is great to have for peace of mind.

Great purchase at a great price. I look for this item everywhere an it was way expensive but wit best buy I get a great deal. Cant' wait to keep purchasing from Best Buy.

We are very happy with Best Buy service, they provide excellent customer service and support. Will always go back for any electronics at Bestbuy.

I have never had to use this, but I am confident that if I did I would be able to use it! It is worth it for the risk of an accident!

They have been very great my laptop got broken and when it was checked out it was found that it needed to be replaced. I was able to get it replaced with warranty with no problem at ALL!!!

it's expensive compared to other places with warranty but if it's bad, you do get the money back in credit though

I have never had an issue when having to replace a defective product under this plan. Best Buy is awesome about standing behind their products that they sell and making sure their customers leave the store completely satisified.