Customer Ratings & Reviews

I had to travel to Florida and computer had a problem. I was able to go to nest buy and they were able to help resolve problem. Kudos. Love the service

I've never had to use it, but I know that Geek Squad has done a good job for me in the past on most things, and I am confident that they well on this product as well.

Useful thing to have since I have purchased a very expensive laptop that I use for work purposes. I don't have to worry about any accidental damage with this service.

The Best Reason to buy from Best Buy. I never buy electronics without it. Easy, no hassle fix/replace. Especially great when you have children.

The Best Reason to buy from Best Buy. I never buy electronics without it. Easy, no hassle fix/replace. Especially great when you have children.

Have to have. I have kids and this is very necessary as I am the clumsy one lmao!

I am not sure if I have needed to us it yet so it is hard to review here

Great whenever I need it. Great investment whenever purchasing new technology.

I always buy the replacement plan and warranty. If I have ever had anything wrong they have been more than accommodating and helpful. If they couldn't fix the issue with my purchase. It was replaced with a new one.

Haven't needed to use it yet. Only called in once to see about a price match on the laptop which they took care of right away. Only problem I've had is when you call in your on hold forever before you finally get to talk with someone.

Thisbis a great added peice of security if anything happens it is a little expensive but you never know whats gonna happen and is covered for a whole 3 tears which is great.

I do not right now have insurance for the computer

You never wanna buy some of that or warranty because if so, you pay more overtime

Nice waranty coverage . Nice an efficient crew peolple. Very helpful crew . Very kind

We currently purchased a Lap-top at best buy and are very happy with it, And let me tell you I bought a one year Geek Squad plan for it and i have peace of mind for a small price

Always good to have this protection...just in case. Laptops tend to have more accidents since they are carried around all over. Feel more secure with this protection.

The computer has its one year warranty but we bought this extended one in case our grandson dropped it

I don't buy computers or tech gear anywhere else because of this protection plan. I do think it's expensive and overpriced. I have used it for repairs and have met with varying success on them actually fixing my stuff. I've had laptops sent out & replaced. My dslr camera was shot and after 3 repair visits, still doesn't work. They do give up a bit too easily on fixing some stuff which is annoying. I'd almost prefer they just replace stuff now but that gets complicated with computers. I do think a service plan is a must for new tech with kids around but I wouldn't say this is the best plan out there, they fail at getting stuff fixed sometimes. Be prepared to hold your ground & wait a lot. Pay attn to when it expires. I tend to get 2-3 yr plans if I can afford it, 1 yr just doesn't cut it.

good guarantee for price recommended good service excellent

I cracked my laptop screen and used the geek squad service. The service is excellent. However the service does have a cap price. Once the cap price is reached and the repair is made you will no longer have insurance.