Customer Ratings & Reviews

Definitely provides some peace of mind when you know that if you have any issues, the Geek Squad is standing by to help!

Saved me $1000 in the first 6 months due a a faulty laptop. Glad I got this extra coverage.

Always there when I call. Very smart people know what they’re doing!!

I haven’t had to use this yet but once my warranty runs out I’ll be happy I choose an extra insurance for my work computer. I’ve previously used their services and they give a quick turn around and great customer service.

They fix it without any obligation love the customer service

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

Obviously its great to have additional protection for my new purchase

Great value and peace of mind that it brings to the items you purchase

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

This is a great service I’m glad I got it it gives me piece of mind knowing I have protection

So far so good.have had problems with my kid breaking screens but never a problem with geek squad repairs or service. They’ve always gone an extra step to make sure they’re accommodating my misfortunes understandably.

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

The service was great. The installers did a great job getting our tv on the walland everything set . They were professional and friendly.

So far, I have not needed to use the Geek Squad Accidental Protection Plan for my new Lenovo Flex 5i 2 in 1 Laptop. However, what they offer is a great service after the original manufacturer warranty expires. Even in the first 12 months, they will diagnose if they can help with an issue and then help send the equipment back to the manufacturer if needed.

Geek squad agents are fantastic in solving issues quickly

Warranty for a Christmas present. My grandkids need the protection.

The "Squad" knows their stuff. Unfortunately, there are limitations to what they are allowed to do. For example: I had an issue with my trade in and couldn't leave it for them to finish the task. Just a bit of hassle.