Customer Ratings & Reviews

Hopefully I will never need to use this added protection. It's comforting knowing that if I need it, it's there for me.

The geek squad agents came out to look at my computer and they fixed the small issue i was having.

It is always nice to be covered for any kind of accident or damage, this is just great to get.

Geek squad are extremely helpful and go thhe extra mile. The answers are always honest.

Geek Squad protection is the reason I buy all of my electronics from Best Buy. Reassurance that my investment is protected.

Haven't had to use it yet but bought it for another computer as well and GeekSquad is so helpful!

I'm very happy about my purchase. It is extremely user friendly and does just what I need. The keyboard does not light up but I can live with that.

Worth it....every time I buy a laptop I get the 2 years. Dropped one laptop in 6 years...and it was a quick fix!

I purchased this for my laptop and am glad I did. I haven’t had the opportunity to use it but am glad I purchased it.

It’s good the service! Works how you expect it to.

I'm sure this will be taken care of if anything would happen but hopefully I will never have to use this

Happy to purchase this plan. Covers the life of a computer for me. After 3 years I usually get a new one.

It help protect my laptop and helps it run fatser and smoother.

have not needed it but planning on renewing if possible just in case

Great piece of mind purchase here would recommend!

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy.Peace of mind.

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

Geek Squad protection plan is wonderful to have in case something happens with my product.

Definitely worth the money knowing that I’ll be able to have my computer fixed without issue for the next two years

I haven't had to use it yet and hope I don't have too. But great value for products.