Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

We have been to the Geek squad 2x in the past 2 months and both times our problem was solved quickly and efficiently!

It is always a great idea to feel protected in case something goes wrong with any device.

Always get this on everything I buy from Best Buy. I just love having the peace of mind that it brings.

I think it be a good protection for your computer in case you drop it or spills are button missing

We have bought the service for 4 different products. Two of which we have needed the benefits of. Best service of Best Buy.

This is helpful an is easy to use just make a appointment an speak with an agent gets the ball rolling

I haven't had to use this protection yet and I hope I never do. It is just good to have just in case.

Geek squad is worth their weight in gold. They are a necessary addition for everyone above the age of 14.

Just got regular insurance for my sons computer. It came in handy when my kid messed it up. It was a pretty smart purchase

Great coverage when it was needed, however, did not need on this last purchase. I would recommend the two year instead of one year on the chromebooks.

Purchases I’m hoping that it does. It’s job in the case something happens to my laptop.

Best peace of mind that I could buy. Highly recommend purchasing this option on a electronic device.

I always buy the protection plans for my own peace of mind

Best buy has fixed many things my kids have broken through these plans and have never had issues about doing it.

I bought this insurance because I bought a computer for more than 2000 dollars, and the benefits of this insurance are good in terms of the value of the computer

Everyone should purchase this plan. Great customer service when you need help on the products that you purchase.

Great value, covers almost possibly anything that could go wrong with device.

Always gotta get the protection. Worth the safety of the protection and I trust Bestbuy with everything.

They were very helpful. Great customer service when I needed questions on how to set up my laptop computer.