Customer Ratings & Reviews

There are MANY options for computer repair insurance out there. Some are really fantastic. The upside of geek squad is that you can physically bring your computer in and generally get it back quite fast if there's a problem. You don't have to worry about sending it away and it possibly getting lost in the mail or who knows what and then waiting for them to look over your computer and waiting for them to decide what to do with your computer and then waiting for it to get back to you. I need my computer a lot as a student and a mother helping her child through virtual learning so I do not have the time for my computer to be down for a couple weeks while it's getting fixed. Also, if you're like me and keep your computer pristine you can always extend your geek squad coverage at the end of its term as long as your computer is in great condition.

This protection is perfect because you're covered when you have an accident. I bought this computer for the shop and the guys aren't always the most careful. I knew it would come in handy eventually.

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

My computer was fixed sooner than expected and it looks and works very good.

Accidently damaged the screen on my gaming laptop and had to send it in for repairs. Scheduling the appointment was not a big deal, my issue with the process was Best Buy not allowing me to ship my laptop to them directly (I currently live 4 hours away from the nearest best buy). I had to ship my laptop to a friend and have them take it to best buy for me, which was inconvenient.

Get it if the item is over say $500. Electronics are so quickly made these days and even those that are quality controlled, such as my laptop, there are going to be issues just shortly after the warranty is up I f-ing hate that. So it's either $$ per hour that make fixing the device inequitable to you or buy a new one. The best perk about the Geek squad and the Protection is the better comprehensive coverage that it carries. Manufacturer's warranty is factory flaws, Accidental coverage includes "mishandling" which I did. I took it in and 3 days later had a new screen. Paid for itself right there. I had a professionalism issue with one of the reps but overall it was still excellent.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

it was worth it for sure, I would probably keep the protection on it

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

The agents were very helpful and tech savvy they helped me navigate through my whole new laptop.

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

They are always there to help answer any questions or See how to fix your device

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

GeekSquad gives peace of mind. It’s been worth it so far.

Love geek squad. Something wrong? I don’t have the energy for problem solving

Employees were very helpful and knowledgeable about the products inside. Although I did not find exactly what I wanted employees gave me several options and I felt like I walked away with a better understanding of the electronic components I was looking for

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

I spilt hot green tea on my keyboard. So I called. Sent the unit back to Best Buy/ Geek Squad. Then I get an email at 11PM on a Friday night telling me: "The costs to repair your product have now reached your plan's maximum benefit amount. This means the terms of your plan have been fulfilled and your Geek Squad® Protection Plan coverage has ended." So, am I getting a replacement or a store credit? I don't know. It doesn't say. The warranty says it could be either/ or. So I guess I will spend my Saturday morning, or my Monday morning, calling and chatting my way up the information food chain so I can find out what is or is not going to happen. This type of notification without all the information is a total fail for Best Buy and Geek Squad. There is really no excuse for this. Don't get me wrong. I appreciate that, (at least I hope), that I will get a replacement or store credit. But I have no idea which. Am I looking for a computer to be delivered? Do I have a store credit floating out there somewhere? And just when exactly will I find out this necessary information? This info should have been in the email I received at 11PM on a Friday. Stay tuned. Let's see how they handle this. Will I ever know? Will they even care. Jesus, take the wheel.