Customer Ratings & Reviews

Needed to purchase w grandchildren will be using it MAYBE too:)

I haven't used it yet, and hopefully never will have to, but I am very glad to have it.

Great help and they always know just what i need to help me out

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

great plan and no questions asked highly recommended

It’s really nice to gave peace of mind and they cover everything

The tech was professional and done quickly. so it works great!

We are soook happy and feel comfortable with Geek Squad coverage

This is good thing to have for your purchased items.

I always get protection on electronics especially for children

Thankful for Geek Squad and their knowledge. It's the best.

Always fast and helpful, very knowledgeable, never an issue

Must have for all purchases , Incase a replacement is needed

If your laptop is expensive then get it, it’s like your insurance

Do not remember what this is for will have to research

Geek squad protection all the time for my bestbuy purchase.

Looking out for when I need them! Great service! Must have!

The agents connected my tv and set it up. Great service

love the geek squad . no complaints as of yet.

I use geek squad tech support all the time and am happy with service