Customer Ratings & Reviews

Always a good idea to get this- especially on my new gaming laptop which I was worried about not knowing how to set up.

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.

For the amount of money spent on electronics in the first place, let alone replacement costs, getting additional protection is very worth it to me...more 3 years out, for many people who don't take good care of their gear, seems to be when they'd damage/destroy things anyway. You may not think it's worth it...so consider the cost of having to find and buy what you're getting all over again before you pass this up.

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.

I haven't needed to use it yet, but I have in the past and must say it's amazing! My first computer had some power issues and with this bundle I was able to bring in at no additional charge!

I bought this to go with my computer because I want extra protection in case something happens

The good squad was very helpful when solving my issues with my laptop. The staff were very friendly and helped me through the whole process. I had wrinkles in my screen and they were able to help me get that issue resolved. Would highly recommend this for warranty for everyone!

Find the Geek Squad to be a lifesaver. I am not a millennial although I spend many hours on the computer during the week at my workplace, it's a difference when working on a personal laptop at home and I'm grateful to have a Geek Squad to assist and pull me out of a jam, provide one on one assistance with my laptops when needed. I've used them several times. Would recommend.

Just for protection for at least the first year in case something accidentally happens.

So far so good. I’ve not had to use it yet for this item, but I purchased it as a precaution due to Best Buy’s warranties have always helped me when I needed them. I drop and break my laptops, cell phones, etc more often than I’d like plus I also have three kids. This plan is a must.

Geek squad services are usually very good. If you have a product under GS warranty and you have problems, you can return your item to Best Buy and get another equivalent product. I get GS warranties on everything I purchase from BB. However, I took 1 star away because if you don’t need to utilize your warranty for your product, you don’t get any percentage of your $$ back for it.

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

Great coverage, lasts very long for little money and gets the true use of it.

This is worth it if you have any electronics that are over $1,000

The protection plan is awesome. My son screen cracked and Best Buy repaired it. The protection plans can be expensive however; accidents happen. It would have been more expensive to buy another one. I would continue to recommend Geek Squad to my family and my friends. I tell people buy your electronics from Best Buy with the plan.

Knowing that my device is covered for accidental damage gives me total peace of mind, especially since accidents can happen when you least expect it. No-brainer.

Excellent service Juan. Absolute best! This is the best costumer service I have ever had.

[Employee of bestbuy] Protection plans for devices is a great way to protect your investment

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

I’m not saying we buy protection plans on everything, but there are certain items you purchase that it’s worth getting it even if you never have to utilize it. Because there’s always that one time. We’ve had that one time and Best Buy’s Protection Plan are reasonably priced and extremely hassle free. Protect the items and also use common sense on the items you should get a protection plan. That would be my recommendation to people.