Customer Ratings & Reviews

I’m not saying we buy protection plans on everything, but there are certain items you purchase that it’s worth getting it even if you never have to utilize it. Because there’s always that one time. We’ve had that one time and Best Buy’s Protection Plan are reasonably priced and extremely hassle free. Protect the items and also use common sense on the items you should get a protection plan. That would be my recommendation to people.

I was a little apprehensive about purchasing the protection for my new laptop. Accidents and mishaps never happen in my house. A little over a month after my laptop purchase, my daughter knocked over a bottle of chocolate milk on the device, household never streak erased. I took the device to the Geek Squad for an assessment and due to the extent of the damage, it needed to be replaced. Money well spent!

Excellent processor and touch screen works well my only problem is with the micrsoft office software. Once purchased its all Edge you cannot choose or have google as your search engine nor do you have google chrome which a lot of schools use for procturing with HonorLock for testing or homework submission. HonorLock btw is a horrible program it never works properly.

I ordered an open Box EXCELLENT conditions option, however it came with multiple scratches, dent, and even the screen with a noticeable line across the screen. On top of delays receiving this laptop due to ups and poor customer service. I have previously purchased another excellent condition open box and it was like new / I’m pretty sure they grabbed a fair condition used laptop and sent this one. Best Buy is disappointing.

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

It's good to have a protection plan just in case the computer break down

I haven’t needed Geek Squad because my son used to work as one.

The Geek Squad is on top of thier game. I broke the screen on my new HP ENVY and brought it in to the fellows on the Squad. The guy was friendly and understanding. He got the paperwork done quickly and got me taken care of in a timely fashion. I have no trouble tracking the progress of the status of the repair. I totally satisfied with the whole the process. Thank you Geek Squad!!! GO GEEK SQUAD!! Y'ALL RULE GEEKLAND!!

I absolutely love using geek squad. We have used it for years. It has better services than other stores that deal with electronics. We have kids, so they manage to do the dumbest things, then we have a great opportunity to replace them.

Love the geek squad service. They are responsive when needed

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Always very pleasant and helpful. There is never a line.

What can you say geek squad does great things they always fix my things when I need them or tell me what I need to do to replace parts or all of it so they’re useful

I love this protection plan I have on my HP Chromebook and it was not expensive

I was immediately guided to a knowledgeable and friendly staff member to buy my new Dell laptop.

I like the security of having a warranty and recommend for all electronics

I always get protection as a precaution for my children.

Didn't help my with anything, they couldn't repair hinges of a laptop, so they refunded the laptop purchase price, which didn't even cover the equal replacement value, since the equal value laptops were more expensive. Blamed me for the hinges, an didn't refund this geek squad repair. Not really worth it.

Have not used the Geek Service Quad, but for the cost of the item it made sense to purchase. It’s a just in case purchase.

Always good to have extra insurance on electronics. But overall is a great laptop. Love it