Customer Ratings & Reviews

When I purchased my laptop computer from Best Buy I had alot of questions and Mr. Kyle was a very helpful and knowledged based employee who helped with with my purchase and answered all of my questions for the accidental Geek Squad Protection, I would highly recommend Best Buy in Wilson, NC and the protection plan it has been well worth it. Thank you again Best Buy! You guys are the best.

Definetly needed! It will cover the cost if this device accidentally drops!

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

I buy Geek Squad protection for every electronic I purchase at Best Buy. You can’t beat the coverage!

Good service for a good price . All ways good to have protection for your assets.

They are always available, and have helped me solve any questions or concerns I may have about my laptop. If I'm not helped online, I have the opportunity to speak to a specialist in-store.

the agent was so nice when my mac m2 started acting up. quick and easy, glad i got the service

I got this plan for my son's laptop for college. The manufacturer does not send this laptop 100% ready out of the box. I had trouble setting it up because of the newer windows 10. I brought it in and without a question or hassle they got it ready. Very friendly and capable. Outstanding!

I need help keeping my new iPhone in perfect & usable condition. The GEEK Squad has given me fantastic service on my laptops and I know they will help with any problems I may have with new iPhone. They think outside the box and have been able to fix multiple problems with my laptop. I am comfortable with paying so much for the iPhone knowing that they will help me keep it in perfect condition.

Have only had one issue that I needed Geek Squad's help for, an unfortunate intersection between a power surge and my computer updating to Windows 11. We definitely all thought the computer was fried! Geek Squad helped me get the computer up and running. I'm hoping that together we can keep it running another year!

You purchase this with hopes that you never have to use it but sometimes you just have to. That was my case with my Surface Notebook and this protection plan was THE BEST when it came time to use it! Geek Squad went above and beyond to fix my Notebook and when they could not the protection plan did exactly what it says it will do and they replaced it with a brand new one. Doesn’t get better than that!!

Exellent service. Very helpful when needed. Thank you!

Two year protection is worth buying. If you travel with your laptop you never know when it is going to cause problems. A small biz person has to rely on their laptop. This is the third Surface I have owned.

Great service fast and efficient very friendly associate and very knowledgeable

Thank you for the friendly customer service. I will be careful with this computer and hope nothing will go wrong. I got this one-year plane just in case something bad happens. I will rather be safe than something that doesn't run right or has a blackout, I'll be cover by Geek squad fixing with no trouble. We all like to spend our money wisely and add safe protection to feel better!

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

Bought the 4yr. Accidental geek squad warranty. Gives me great peace-of-mind!!!!

This is a must get when ever you buy a new computer, tablet, surface or electrical device. To many times something has happened and the device is broken. If I didn't get this, I would have to pay out of pocket to get a new one, even though the damage is not extensive, it is expensive to fix. Cheaper sometimes to get a new one. For a small cost, I have it covered and it is fixed professionally and completely.

I always buy this with computers. I spend a lot of money on a computer and computers can quit working. NOT the fault of Best Buy. Things happen. Geek squad service plan isn't always something I need to use. But when I have used it the plan has saved me a lot of money on repairs. Best Buy does not manufacture their products and without this plan you need to rely on the good graces of the manufacturer's warranty service

Quick and efficient got my computer statistics fast, always keep me posted on it where abouts