Customer Ratings & Reviews

Was not able to fix in store had to be sent off. If it could have been was going to be an excellent buy

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.

Went to get my laptop repaired, and was informed that my warranty expired! It would have been nice to receive a letter or a reminder that my warranty will expire soon!! Very angry I will never step foot in any of the Best Buy store ever again and I would spread the word ! Maybe in the future you could do something to help people that have too much on their plate and can’t remember everything and maybe I will change my mind and return.

never had to use, made me fell better knowing i was covered just in case.

It's a little unclear at the outset what all is covered vs what isn't.

2 year accident geek squad protection for Microsoft Surface Book 3.

Doesn't really do its job they tend to break something when fixing my stuff

The agents mounted my tv with easy nom nom nom nom nom

Expensive for what you get. Have not had to use yet

Haha, I didn't need after all, so I can't really say if it was good or bad.

Having free service tied to a purchase is a nice benefit.

Not sure if its worth $200...............................

There is a cost limit for repairs... so if you reach the cost limit before the warranty expires (1-year, 2-year, etc) then you forfeit the rest of the warranty period. In other words, if they sell you a piece of junk and it has to be repaired or replaced, the cost if doing that supersedes the time left on your warranty.

Its a bit pricy for something you my or may not use.

So far, so good. Hoping I won't have to use this anytime soon.

I had to return this because it wasn't what i expected.

This is a good thing to have, just in case. Never needed to use it though

We sent our Chromebook out to be repaired, but they sent it back not working, and missing screws. We sent it out a second time and they fixed it. The third time we tried to have it fixed, they said there was nothing wrong with the computer. We finally got them to take the computer to fix it and now they are saying that it is not covered by the protection plan, even though it does not expire until July of 2025. I am very disappointed with this service and would not recommend it.

I picked up a laptop that was sent out by Geek Squad. I spent over an hour because they misplaced the charger to my laptop. Once I got my laptop home, they still had a default password on the laptop so I couldn’t get into it. Had to go back the next day and waited over another hour because they had to reinstall windows.