Customer Ratings & Reviews

I always buy this with computers. I spend a lot of money on a computer and computers can quit working. NOT the fault of Best Buy. Things happen. Geek squad service plan isn't always something I need to use. But when I have used it the plan has saved me a lot of money on repairs. Best Buy does not manufacture their products and without this plan you need to rely on the good graces of the manufacturer's warranty service

Quick and efficient got my computer statistics fast, always keep me posted on it where abouts

So happy I invested in it, you can even further you're warranties later on which brings peace of mind

This is my tweens first laptop. I love her dearly but she is kind of clumsy. Knowing we have insurance to protect her laptop from unforeseen circumstances and mechanical failure. I trust the Geek Squad to provide professional service under all the calamities that might befall this machine! It is worth every penny to buy this coverage.

Good to know my items are protected incase something happens

I bought Geek Squad protection with my recent laptop purchases. I had issues with laptops keeping up with Silhoutte program so I had to trade in 2 laptops before I bought my HP Spectre laptop. IT guys were very patient. I wasn't originally prepared for such a high cost but with Geek Squad I was able to trade in when I had issues until I finally made the leap. They helped me chose something that fit my needs.

Haven’t had to use the geek squad for the Chromebook because it works seamlessly but geek squad is great.

Absolutely great. I have never had to fear losing my devices to damage thanks to this service!

Best laptop to buy with a 4080, with the i9 and 32 gbs of ram it leaves nothing to be desired.

For the most part it's a quality product, although sometimes the speed is less than expected

When you buy a $1,500 computer, you really gotta get an extended warranty. Things happen. Accidents happen, whether the laptop gets dropped, or water (or crumbs) spill on it. A video card can go out, a key can get stuck. I like that I just bring it into the store and it will be serviced. I don't how fast Geek Squad is, but I like that there's somewhere I can physically take it, if I need to.

They worked very quickly to replace my laptop charger.

The only time I've ever had to use this service has resulted in a wonderful experience. Geek Squad made it super easy to get my laptop repaired. The manufacturer was so hard to deal with, so I called Geek Squad and they took the burden off of my shoulders and made things right, and the associates I spoke with were patient and were able to provide me with all the information I needed.

The only time I've ever had to use this service has resulted in a wonderful experience. Geek Squad made it super easy to get my laptop repaired. The manufacturer was so hard to deal with, so I called Geek Squad and they took the burden off of my shoulders and made things right, and the associates I spoke with were patient and were able to provide me with all the information I needed.

I was given valuable advice from the guys at Geek Squad prior to my decision to make a purchase of an HP Laptop. They are knowledgeable and answered all my questions, no matter how complicated or simple they were.

Allways I highly recommend geek squad service for all items and piece of mine.

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

Amazing service from everyone in the Geek Squad, to helping me figure out what laptop i needed for school, to getting a protection plan to better serve my needs.

Buying a Chromebook for a middle-school child is a must and the protection was a no brainer - already made use of it when she dropped it down our staircase and the touch-screen sensitivity was gone. Brought the Chromebook in for repair, took a little longer than anticipated but she did a decent number on the item. Got it back in perfect shape, like new. Well worth the extra cash up front.

I've had this laptop for almost 2 years now, and I must say I am surprised how well it's still performing. its still cool and no heating issues. It also runs games pretty smoothly. 10/10 must get.