Customer Ratings & Reviews

dont realy know yet have not used it yet and hope i never have to but good to have just in case

Love the geek squad. Have not had to use the accidental /damage protection, but get it anyway just in case. Better safe than sorry, as for the regular stuff that geek squad deals with I call and they can usually fix. I strongly recommend especially if purchasing a very expensive computer/laptop.

Replaced less than 3-year old Surface with Lenovo Yoga as the screen was flickering and became strenuous to work. As the warranty ran out on the old, we bought 3-year protection from Geek Squad. I am sure this will be worth it whether or not we need it. In the past, we used the service on iPad key board and Best Buy Geeks made it quite easy to replace the broken ones with new every time.

When i had an issue they took care of me, no problem. The computer came back damaged and then they took care of it again.

I have not needed to use this in several years but when I did it was worth the cost upfront. They were able to fix my television with no cost to me. Everything but the outside case was replaced with new parts at no cost to me. Every time I have had to ask them questions they have resolved my issues/concerns in one go.

Geek squad very knowledgeable and downloaded my cyber security for me

I purchased this 1 yr warranty for a new laptop I bought my 10 yr old daughter. Exactly almost 1 year later the screen is cracked and I just made it in time with the warranty. I send it out and they are fixing now. I might get a free replacement if they are unable to fix it. For this reason I always get some sort of warranty on products usually over $500.

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

I love the comfort of knowing if something happened to our laptops theyre ready to help quickly resolve our problems. Same wsy with the tvs.

Always good to have just in case. If you can afford it, get a longer plan.

Worth every penny! If you buy a chromebook this is more than worth it. So far the little chromebook has not faired well even with only desk use but this warranty came in clutch for both repairs that needed to happen.

I ended up getting a device replacement for my Razer Blade 15. Geek Squad wasn't able to get parts in and repair my laptop within the 30 day period from when I brought in my device. Because of this, they replaced my unit with a new laptop. It was a very, very frustrating experience during those 30-40 days with customer service, but the warranty is the only thing that allowed me to get a replacement so for that I'll give it four stars. One star taken away for terrible and disorganized customer service.

They will do anything and everything to make it right and more sure your happy.

They will do anything and everything to make it right and more sure your happy.

Love the reassurance of having this on all that I have. Works and feels like a breathe of fresh air when you have little children and pets

Haven't needed them yet but it is nice to know they will be ready whenever needed.

I buy geek squad protection with every purchase. I would never buy an electronic without it.

Love it! Does everything I needed it to do and sales person was very helpful!

Was able to replace my laptop charger after it stopped working. Although they were unable to replace the part themselves, they were able to refund the cost of a replacement ordered through a third-party.

I have used the Geek Squad many times and they have always been nice and fix my products good.