Customer Ratings & Reviews

[Employee of bestbuy] “Expert help, fast service—Geek Squad is unbeatable!”

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

This helped when the tv was broken and I had to ship it back

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

Extra protection is also a good thing, looking forward to using it.

Costumer service was great and easy at checkout. No hiccups.

I bought this membership when I purchased my last laptop. I knew that this yearly membership would pay off since I planned on buying several appliances for my new house. This day came, appliances were purchased for my mom and my new house, we both saved on installation and my mom saved on haul away items. Worth every penny of this member

Its a good product to add to any device you purchase

Great insurance for my new daughter laptop. I hope to not use it anyway.

So far after 3 weeks there has been no need for Geek Squad service.

I recently purchased a Chromebook for my son going away in college and opted to add the protection coverage. My son hasn’t had to use it yet, but have spoken to customer service about the coverage and is satisfied with the information that has been provt

Excelent service Carefully The excelent technician

You can always use more protection dependable and a smart purchase.

The accidental warranty is Absolutely worth the money. I’m accident prone so I knew this was something I needed to have. However, keep in mind that if your computer experiences damage 2 things must occur. #1 they send your computer away (2weeks). #2 they do not back up your computer and if it needs a replacement you have to pay for your information so try to keep a backup

I like the protection and have always gotten for all my purchases at BestBuy. The one year ended and now they do not let you renew the geek squad protection. Sad. It's a great product for the consumer but I guess company loosing bucks so discontinued it. Make sure you ask questions and make sure before purchase. I would still recommend cause its a great plan.

it is perfect every thing good except get in hot at the bottom i don not know only my laptop or all of them do i have to get refund ?

Bought a protection plan for a laptop . Glad I did , laptop was damaged and they replaced it with a brand new one . Only thing is it is good for one replacement. Bought a one year insurance but it expires when product is replaced .

We had made a purchase of a previous laptop and bought the protection for that computer. Best investment ever made. The laptops fan was defective. Geek squad sent it out and had it repaired for us in no time. Would definitely recommend the extra purchase

Still working and in good shape. I love it, I recommend you buying this.

This plan has been outstanding. My son is hard on laptops and this plan has saved the expense of repair or replacement on several occasions. If the computer is beyond repair, which doesn't take much damage, the plan give you a credit of the full original purchase price to use for the purchase of a new one.