Customer Ratings & Reviews

Hopefully we don’t need to use it , but just in case I purchased it.

I recently purchased a Chromebook for my son going away in college and opted to add the protection coverage. My son hasn’t had to use it yet, but have spoken to customer service about the coverage and is satisfied with the information that has been provt

Bought geek squaud protection for refurbished laptop.

I am a teacher and I purchased two chromebooks for use in my classroom. So I added this Geek Squad protection plan to my purchase since I teach second grade and I know how careless they can be around expensive equipment. I thought it was an affordable price in exchange for knowing my two chromebooks would be protected from accidents in my classroom.

My spouse is very happy with her new gaming computer. The girl that helped me was very knowledgeable and made sure I was aware of sales and helped me chose the best computer at the best price. I was very pleased. She also explained the benefits of purchasing the extended warranty and hopefully I won't have to use it, but glad I have it in case I need it.

Best purchase by far, I was an HP consumer but have switched to ASUS due to its better processor and CPU

I bought this membership when I purchased my last laptop. I knew that this yearly membership would pay off since I planned on buying several appliances for my new house. This day came, appliances were purchased for my mom and my new house, we both saved on installation and my mom saved on haul away items. Worth every penny of this member

Haven’t had to use as yet, but glad to have this availability. Haven’t used very much as yet but, starting classes so expect to have questions & hopefully few, to no issues.

Haven't needed to use it yet but I love having the service just in case.

It gives me comfort knowing that this protection is available.

This plan has been outstanding. My son is hard on laptops and this plan has saved the expense of repair or replacement on several occasions. If the computer is beyond repair, which doesn't take much damage, the plan give you a credit of the full original purchase price to use for the purchase of a new one.

Great service, helped fix my issue quick. Really helpful

They fix it if it’s broken, but takes a while to come back and the shipping is bad and the box was heavily damaged

We had made a purchase of a previous laptop and bought the protection for that computer. Best investment ever made. The laptops fan was defective. Geek squad sent it out and had it repaired for us in no time. Would definitely recommend the extra purchase

Son went off to College as a digital media major. Bought him a highly recommended laptop (per Best Buy employee) did everything they (BB) promised us but died on our son the first year. Burned out fan not repairable. Replaced old laptop with a brand new one. Two years in with new laptop never regretted purchasing the extended Warranty. Thank god I rethought the purchase.

it is perfect every thing good except get in hot at the bottom i don not know only my laptop or all of them do i have to get refund ?

I had this Accidental Geek Squad Protection on my former computer, and there were two construction failures on it. Geek Squad stood by the protection both times, but the 2nd failure required a part that didn't come in for over a month. Best Buy stood by their warranty and replaced the computer. The service is somtimes slow.

Protección garantizada en cualquier momento o circunstancia

The protection plans that I have purchased on my 2 computers give me great peace of mind, that IF anything goes wrong, I will get help. I am a college student, and have one computer for school and one Chromebook for home use. I have plans on both. I feel very safe knowing I have help and basically insurance if something were to go wrong on either expensive (to me) devices.

The quality of this laptop is great. I was skeptical at first when purchasing but after using it, I must admit that it is above my expectations!! Affordable and reliable!!