Customer Ratings & Reviews

The best alternative is to buy the warranty and protect the equipment

Can’t go wrong with geek squad. Love that we can physically see someone, a little old school let me tell ya. Have had others like alstate and that make you ship it out. Geek squad is right here inside bestbuy and great with all gadgets. Thanks Best Buy, worth the purchase

Bought the plan for this computer as the last Lenovo packed up 17 days after I had bought it and had to replace it. Best Buy normally only allows returns during the first 14 days and said we would have to send the laptop back to Lenovo to have her fixed. Hope I don't have to use the service but have it if I do

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

It is very important and also I definitely recommend each and everyone to have a protection plan

It's always good to have the reassurance that geek squad has your back

I’ve purchased this protection just in case something goes awry. Lo and behold I had to take my laptop in. I made an appointment online, although it was not as soon as I wanted it to be. However, when the time my appointment arrived, I was promptly received. The Geek Squad techs were professional, friendly, and informative.

I’ve never had issue when product had issue… they either replace or fix no problem

When my washer stopped working I called Geek Squad for help and was amazed to find out I had the 3year warranty. I had forgotten I purchased it. What a wonderful surprise. The rep told me he would send the arts directly to my home so they would be their for the repairman. My appointment was made for a week away—-all with just this 1call. The repairman was on time and efficient. My washer is working just fine now.

Always protect your technology with the help of the Geek Squad!

Works Great, does what we got it for, and my daughter loves it

I heard a lot of good things about this warranty, so I got a 4-year one for my laptop.

I have not needed to utilize the geek squad folks yet for the most recently purchased laptop. However, I have utilized the geek squad for other issues in the past and have found the technical service to be very effective in financially worth purchasing the protection with electronics such as laptops, portable HDD’s, and portable tablets etc.

Whenever I need geek squad they're available.. Set up is easy

AMAZING CUSTOMER SERVICE and the service the give is great

I guess they are experienced persons, but beside installing programs in my laptops, I never have been serviced by the Geed Squad

I have not had to use it and I hope I never have too but last year I bought a Chromebook and didn't get the protection plan and then it brought as I am ended up with a very expensive paper weight

Even though I couldn’t get my laptop to work I appreciate the geek squad for being straight up I’d end up doorway too much to repair it eas better to replace

The best warranty plan in existence. That's why I always shop at Best Buy. Insuring your product for three years is highly recommended.

Good warranty, although no damage has happend! Very good to have.