Customer Ratings & Reviews

Computer is clean and runs great no issues whatsoever. Haven't needed geek squad on this Computer but have always had good service when ive had other electrics serviced

Squad always does a good job always get the warranty

I didn't even know we payed the coverage!! We lost the airpods less than 2 weeks of purchasing and my son just jumped into the pool after he graduated with his Iphone . So I hope n pray resolving these issues are easy peezy

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.

I have not had to use this on my most recent purchases but I have used them before. The Geek squad is very professional and helps you in a timely manner.

This is a great service I’m glad I got it it gives me piece of mind knowing I have protection

This laptop is holding up great after three years. It plays games and runs photoshop, which were my two main ideals with a laptop. I'm also a full time college student and this laptop has been great for that. The only thing I will say is that this laptop is so huge that traveling it is not good. This works best as a desktop. I wish I remembered I had 3 year geek squad protection since a rubber piece is coming off on the bottom of the laptop. It was nice to have that reassurance that I could call the geek squad.

Amazing Service Very nice Staff Was helped immedently

Geek Squad quickly and efficiently resolved a complex computer issue. The technician was knowledgeable, explained options clearly, and provided excellent customer service. Highly recommend!

They fixed the issue with the port from my laptop.

I bought this one for my own laptop's safety and security!! because we never know what will happen tomorrow. The laptop that I bought is quite expensive, so I bought this geek squad protection plan. I don't want to have problems, should anything happen... (knock on wood!) It's always better to be on the safer side... Always... it's better to be safe than sorry.

This laptop is speedy in function, boasts awesome high-def graphics, and fits comfortably on the lap. 5/5 stars.

Very nice computer. Does everything I needed it to for school

In my 10+ years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products I always choose to make my purchases from Best Buy. This is for two simple reasons-they are a well known and massive company that is unlikely to go out of business anytime soon. The other, and far greater reason that I always shop at Best Buy, is because of their famously skilled computer technicians, the Geek Squad, and more specifically, because of the optional 1-3yr Geek Squad Accidental Protection service. I always opt for getting at least the 2 year extended warranty(i get their 3 year extended warranty on every product that has the 3 year option), and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop

Has Lasted for 3 years! I’ve yet to file a claim but plan to do so very soon

Answered any & all questions i had. Made sure i felt confident in my purchase.

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

This one is most definitely a no brainer folks! Suggested for necessity, not a sales gimmick. A freshman at college should be properly prepared for any curveballs life might throw at them. We were thrilled that is protection service was offered to us.