Customer Ratings & Reviews

fast service very easy going. helpful and super resourceful

I'm satisfied with the Geek Squad. I just want to make sure that I will be notified before the expiration date

the Geek squad team. They are experts and helped me solve the problem with my pc

I haven't had to use, but am confident that if needed, it will have been worth it.

with all the issues I had with my Asus, it was taken care of, though took more repairs to get a replacement I did get one

It’s always good to have good protection on your products

I have not had a chance to use this yet but if something happens to my grandsons laptop I’m sure it will come in handy.

Great to have professional computer geeks at the store to assist with purchase. They know all the bells and whistles to help you choose what is right for your needs!

Nothing major has happened yet but if it happens I know who to call and see if they live up to their promise. Otherwise it's peace of mind that should go beyond your typical warranty.

Hopefully, I won't have to use it, Geek Squad give you piece of mind knowing if you have a mishap, they cover it.

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

The Geek Squad is my go to team to fix computer issues. The team is polite, friendly, and they turn the work around quickly. They have also fixed problems right at the counter.

I have never had an issue when having to replace a defective product under this plan. Best Buy is awesome about standing behind their products that they sell and making sure their customers leave the store completely satisified.

First time using the G. Squad protection plan. Service was fast and issues taken care of without hassles. Highly recomended!

The agent solved my laptop issues.The best services given by geeks squad

I have been able to get in touch with Geek Squad for all of my electronic needs. I have brought in multiple computers with viruses and other similar issues and within a few days the issues are resolved with great customer service

Added this to boyfriend's laptop. Didn't want to spend the money but was SO WORTH IT!!! Our son accidentally slipped my drink and it spilled all over the laptop while I was using it

Geek Squad! They know what they are doing and no disappointment it's a win-win, if item(s) can not be fixed with a protection like this you get a replacement!

I have purchased Geek Squad Protection before and have used it. It has saved me from high cost repairs and replacements.

GeekSquad protection is always better to have have peace of mind when we buy expensive tech gadgets. I have all my tech gadgets covered with this protection.