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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11967 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 11,967 reviews
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase i highly recommend Best Buy great staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 year accidental feel squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've experienced a screen going out on my previous laptop. Good thing I had insurance protection. It didn't cost me a thing to fix. I would never go without insurance protection on my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a computer geek. I have used this service about 40 times. This is a better investment than my 401k.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Estan. Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Warranty for my 70” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty was for my Samsung 70” TV! My tv broke ! And the warranty was a good help! I didn’t have to pay anything out of pocket!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service offering peace of mind that if anything happens to my laptop it is covered

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great extra warranty/protection for electronic devices as covers accidental drops, spills etc, but expensive. Only worth it if device is more expensive to repair or replace than the cost of protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad identified need to replace computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We would never be without this service! Kids in college need their computers just as important as their phones, especially during a pandemic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know they’re work well. Always helpful and I have used them every other month for answers to my laptops

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Cheryl. Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    I don't know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet. So I can not give a review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work Quick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great for my watch! It kept messing up and they replaced it with a new one for free as it was a manufacturer error.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great in helping with issues and servicing when needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service contract

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please what ever you do , dont for get to get the geek service contract for you valuable purchases. They stand by contract.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP is a must for anything that costs over $200.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must for every single laptop or computer purchase you buy. I have used my GSP multiple times saving me thousands of dollars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad does a great job in a timely efficient manner the very organized and can tell you everything you need to know whether it be good or bad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has been very helpful each time I have purchased this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service for accidental problems - cat spilled water on my laptop and Best buy was able to repair ir

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is excellent for me, it covers a lot of things. Make me feel more secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to protect my expensive tech with this. It is alway good to protect your investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hopefully won’t use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it but thankfully we haven’t used it. Our daughter will be taking it back and forth to school better to be safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Received a brand new laptop when they couldn't fix the problem on my year-old laptop

    I would recommend this to a friend