Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11968 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 11,968 reviews
  • Rated 3 out of 5 stars

    Doesnt include software malfunctions

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be warned this doesnt cover if there is a software malfunction on your computer, they will try and sell you the total tech coverage which is an additional $199. My laptop is a game software and windows 10 was overriding an update that the computer needed and they wanted to charge me for it after i had the geek squad protection. I was not happy need less to say after almost an hour my laptop was fixed and I didnt have to pay anything.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    Great just in case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used it before on prior computers and definitely worth the cost if having to repair a time or 2 during (which I did).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very jappy woth my laptop and my external hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it says. Good product.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says. Good product. If something is broken they repair or replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome protection!! Highly recommend to purchase with your new device. Its well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent used yet but rather be safe than sorry for a laptop heading to college. have geek squad for home desktop they are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flexible security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way the price came down for me when I purchased the protection plan on sale. Also, it can be returned for a pro rated refund during the life of the warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent warranty!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great warranty that provides all the coverage you need for problems & accidents that you may encounter. Excellent coverage for everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I don't buy items unless they include protection. Even when I have had to use Geek Squad, their service is quick and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It great to have protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great to have it because just in case if something goes wrong with your laptop or any electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any you buy. Very knowledgeable staff and helpful and if they cant fix they refund you the value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to have.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have. It took no time to get my last laptop repaired. Easy process to navigate. Geek Squad inside Best Buy Peoria is top notch.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Great Protection Plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for 2 laptops. Definitely makes me feel more protected. The GeekSquad team at 2 locations have done great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find best buy Insurance to be a great value. They always cover what they say they will at a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad great when you need help with stuff they help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a quick installation!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had an opportunity to use geek squad for anything before. Now, it’ll definitely be easier to say “yes” to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any issues with it. It does everything i needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gsp for any and very product is amazing I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best warranty. They have replaced a few of my lroducts due to being lemons, or to expensive to keep fixing. I will always purchase a warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed assurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the product that this is for, this is much needed. You never know when an accident may happen or just need that support.

    I would recommend this to a friend