Customer Ratings & Reviews

Always a good back up plan to have just in case something happens

I have used this four times over the past year because the laptop I bought was trash, but this is the only thing that has saved my purchase from being a waste

great service to have they are very knowledge and great customer service

It was a gift for my mom and she loves it its everything i expected and more

This has been great. My son drop his laptop and no run around fixed, and repaired for free. A must purchase!

My son is pretty rough and this has Lasted for YEARS

Great for small spaces, material are stronger that I thought

Wouldn't be without it! The first issue I had was the laptop didn't recognize the adaptor. They fixed it right away.

Husband always gets this because son is clumsy. Son has a habit of being clumsy everytime he has something expensive in his hands.

They replaced with minimum questions ask very easy claims

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

Got this for the chromebook i purchased for my granddaughter since she broke for first one.

But, it was nice to be able to purchase it, This was for a high end laptop, so I felt it was worth it to have a little insurance.

I am flad that i got this 2 year protection for my laptop

I’m so happy to have had geeksquad on my side when i need my laptop screen replaced! They were super friendly and helpful! Plus it was fixed in a timely manner!

Knock on wood i never have to use it but in the past it has been great

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

Definitely worth purchasing if you buy more than 1 electronic from bestbuy, pays itself off in time.

Wouldn’t buy a device without it! Has saved tons of money in the long run

I love their warranties. Have had to use one or two in the past and have always had great resolve and great customer service.