Customer Ratings & Reviews

Great coverage when it was needed, however, did not need on this last purchase. I would recommend the two year instead of one year on the chromebooks.

Yes, they helped us with our problems would not leave home within out it good to have

Geek Squad is definitely a must on all purchases when possible. they have saved my behind on more then one occasion

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

Have not had to use it yet, but in the past I have had nothing but positive feedback from them.

I’ve always found the Geek Squad protection a very good value. It gives excellent piece of mind.

There when you need them. Very dependable. Can't go wrong with the Squad

I got if for my laptop. I've not had to use it yet but it's better to have it and not need it than to need it and not have it...

I'm sure this will be taken care of if anything would happen but hopefully I will never have to use this

Lenovo is a good computet for kids. We have not had any problem with it.

You will never know when you are going to need it,I highly recommend it.!

I hope I never have to actually use my warranty but I know it will at least be painless since it's with Geek Squad

Hopefully I won’t need to use the protection lab but Best Buy was grea in the past when I had to

I am really impressed with the knowledge and support I got from The Geek Squad they are wonderful and they know what they are talking about thank you

Love the item thank y’all its really helpful thanks

Laptop stopped working after 1 month. Took it in store and it was shipped off. Didn’t even take 2 weeks to get replacement.

Must get in case an issue arises. Very helpful staff

Highly recommend getting this product, tgey help me with my pc and set everything up for me, they make everything so easy

Very appreciative of their outstanding customer service skills. Made sure my needs were met in a swift amount of time.

Love the Geeks. Wouldn't buy an electronic anything without them. Not only do they repair, they advise. Great group