Customer Ratings & Reviews

getting warranty is essential for any computer equipment. luckily for me I haven't had the need to use it yet. In the past Geek Squad has been great & responsive

This is actually worth it, in my case because in between that 1st year the computer died and they gave me a giftcard with the amount I paid to get. anew one.

I feel confident if anything happens to my laptop. That I can get a new one and not loose my work. I even bought one for my son, so he can use it for school.

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

I had an excellent experience at Best Buy! The staff was knowledgeable, friendly, and went above and beyond to help me find what I needed. Great selection and smooth checkout process. Highly recommend!

They helped me a lot. I had everything put in and it was easy to use. They showed me how to do Shortcuts so it helped out a lot. Thanks for recommend you guys to anybody.

I recommend getting the warranty I paid for one and my daughter fell on ice and damaged the computer beyond repair and I was able to get another with the warranty

Squad always does a good job always get the warranty

This warranty is excellent!!! I would absolutely recommend this extra protection!!!

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

I love this service, I would recommend getting this with any purchase.

I have purchased a few laptops from Best Buy over the last few decades and I am such of huge fan of their purchase options and their Geek Squad support. I am a die-hard Geek Squad fan, they are so professional and efficient. Everyone should be buying their computers at Best Buy. You really can't go wrong.

Had this since September 2024 and it's November 2024 and So far I love it. I love the versatility of it and especially that it's touch screen and pretty affordable. I purchased the bamboo stylus to use w this And it works well.

A customer service representative at best buy told me last May 2021 that if I paid 10 times ( 26.94 dollars with the tax) for a two-year protection plan, however, I realized that I already paid for it 12 times this month. And they told me my plan is for monthly purchases. I was really sad about it because they explained it incorrectly at the store. I also ask geek squad online if they can fix the physical damage on my laptop and they said yes but when I came there in the store they said, " You have to go to HP to get your laptop fixed." That broke my heart when they said that. I paid for the plan of 2-YEAR ACCIDENTAL GEEK SQUAD PROTECTION but the simple damage was not fixed. If you want to buy a warranty please ask about how much will you have to pay at the end and you might look at other offers better than geek squad. I hope this help for you guys who are planning the plan. please look at the simple damage that I was describing.

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

Amazing Service Very nice Staff Was helped immedently

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

Protect your gadgets please. If you’re purchasing laptops, televisions, washers, and dryers it’s best to make sure your investments are protected. Geek Squad is awesome at what they do!

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

Worth the money, they are always helpful when I have questions. Also, the accident forgiveness and all possible solutions they offer is worth the money. It is 100% a good idea to get protection on items because you never know when something is going to break or crap out. I just bought a laptop and had the protection added, will never go without again.