Customer Ratings & Reviews

Always a great choice to get service never know when you will have trouble.

Never really need it but got it just in case. But could have done without

Good service, have not needed to use it yet, but good to have just in case

I havent had to use my warranty thankfully but this was a smart affordable option.

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

It is a great plan for protection. Also, they can be used for multiple devices.

great buy your going to need it buy it............

You never know when you may need a geek, so why not.

This gives us peace of mind since the computer will be travelling. Good coverage for possible issues.

For use with laptop purchase - comes in handy although not used much yet

You can never have too much protection. Its worth the money

I haven't had to use it but if I need it it's available

The accidental protection plans are affordable and worth every penny.

I always purchase and have yet to lose but I think it is good to have

I’m looking forwards to using this to my benefit. The product is said to help with most things that happen to your computer

Worth the money for protection and extra warranty time.

Very convenient and helpful for all your needs and resources and support

Geek squad is great when you buy electronic from Best Buy

Easily fixed my issue. And didn’t have to wait long at all.

This is great to have. I have a tendency to break computer screens.