Customer Ratings & Reviews

after two years I would have like to renewed this. A little just in case I have an issue later on.

Must have for all eligible purchases highly recommended

They have helped me setting up all my laptops and tablets.

Have always been satisfied with Geek Squad. Great Value

Accidents happen all the time... Be prepared! Enough said!

Necessary support. I needed a this. I have already used it.

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

I have the security of the store if my laptop doesn’t work

Great! Works like described! Definitely recommend!!!!!

Wish it was cheaper but they do take care of you if any happens

Great use of money. Bought for wife's computer and glad I did.

Haven't had to use them but I have no reason to think Geek Squad isn't reliable

I always recommend this because they help you whit what you need

Good product seems to work fine so far as well as the price is ok, kids love it for gaming

Good product seems to work fine so far as well as the price is ok, kids love it for gaming

The insurance will give me the peace of mind if anything happens

I haven't had to use the Geek Squad service yet...

Best protection to have on all items that require it.

We are so glad we purchased this protection. Ease of mind

I know I can always trust the Geek Squad to help me out