Customer Ratings & Reviews

THIS plan seems really good for our house we have multiple items coverred

It was good but it expired and that's when I needed it.

this computer my 11 year old loves...very easy to set up

So far have not JR to use the coverage, but for the price it seems like it will be well worth it.

Great buy very satisfied with product no complaints

Definitely needed this protection for my office staff.

They are very helpful in making sure you are satisfied

Great tv Great sound Geek squad installed my tv quickly

No matter what happens we know that our computers are protected at all times.

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

3 yr accidental coverage is essential for me since I travel often with a laptop.

This protection is needed if you have to replace something

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

It works. its perfect. stop thinking. just buy it!

Got this with my computer but I haven’t had to use it.

Bought this for my surface hope I never need to use it

For the price, this was a really great purchase!

We got it since I can be accident prone. We thought the price wasn't that steep.