Customer Ratings & Reviews

I haven’t used this yet but based on the info I would recommend this product

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

Nice thing i recommend it defenitely to a Friend or someone!!

it is super important to buy something to protect your computer

Love geek squad. Exceptional customer service and great quality

Purchased 3 years protection on the new PC for future support

Quite expensive for the value for two years. Still using it for the protection

They are awesome always helpful and courteous I love their services

Geek Squad is the best thing at Best buy I'm glad they are there.

definitely worth it if you buy high end products and have kids

Haven’t had to use it yet We purchased a three-year warranty for our laptop

Geek squad has been worth the money. Friendly and fast service.

got battery replaced a recalibrated on old laptop.

Loved the deal I received on Geek Squad with my laptop purchase

I got it and returned it with the Lenovo ChromeBook on sale at the time :)

Good laptop for the price. I brought it for my daughter to use for school.

They will be used when the time comes. Right now, no issues

Very helpful answered my questions before asked. Great experience

Don’t leave the store without it because they handle everything.

Recommended by Geek squad for full protection of all my computers.