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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11981 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 509 Showing 10,161-10,180 of 11,981 reviews
  • Rated 5 out of 5 stars

    Great plan for a collage student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty is a must when you buy a laptop for a college student

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never had to use it but im sure the experience would be great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is always key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I won’t have to use it, but at least I have it if I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to get my laptop up and running the guys to care of my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying the extra protection is always a must have on larger purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've several items with Geek Protection and love the Best Buy service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok for never using it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never had to use it but others have told me it comes in handy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this coverage on all of my new electronics. Its good to have when you have kids

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up my laptop myself and downloaded items and apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this protection for the Google chromebook well worth it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Accidental or not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad’s always got your back. Whether accidental or not, you’re covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have geek squad insurance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good to know that I have protection for up to a full year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan protection, great service and amazing customer service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the paper it's written on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second item that I've paid over $200 for a 3 year warranty purchased from Best Buy. The first was a TV, they kept it 40 days, returned it saying it was fixed. 2 weeks later I threw it in the dumpster. Now I have a laptop that they say will be 30 - 60 days. I took this to an independent repair shop. The motherboard is fried. Called Best Buy again, still getting the 30+ day run around. This is a laptop I use daily for business. DO NOT pay for the warranty, it's crap. I purchased my daughter's laptop from Office Depot. She broke the screen. Took it in and they said, yep, the screen is busted go get another on. I'll never purchase anything from Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.

  • Rated 5 out of 5 stars

    "Peace of Mind"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who knows, murphy's law and all. For the next few years, all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I won’t have to use it but just in case I need it i have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat the comforr of knowing The Geek Squad is available to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not yet had to use the product on my book but th u are amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't do anything for me, Because they didn't have to do anything for me,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always add protection on all my items. It is amazing

    I would recommend this to a friend