Customer Ratings & Reviews

Geek squad is a must especially for all your electronics they work fast

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

If you family is like mine best to get the the insurance.

This item will protect my purchase so it will be a good item in the future

It’s good piece of mind to have this insurance on my new laptop.

Rather be safe then sorry, I would hate for it not to work

Glad that this is offered. Nice knowing if I need to I can use

so far haven't used this service which is good. peace of mind

The person instore and online help were always great.

geek squad service is appreciated but takes long time to reach

it’s a must have geek squad is there for you always willing to help

Pretty good, good piece of equipment, well made, would buy another

Pretty good, good piece of equipment, well made, would buy another

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

Purchased for peace of mind as I am prone to accidents

very helpful. experienced associates.best customer service

Is worth the piece of mind! If the battery goes, it would cover it.

I know that Best Buy makes good on their protection plans

You need the Geek Squad! They can fix anything. Excellent service.

This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !