Customer Ratings & Reviews

I hope I never have to use my product protection plan. However, it’s nice to know it’s there if I need it,

Geek Squad is always there for you.Couldn't live without them.

Much needed product. Easy of mind protection. No assembly required.

Nice to have in the event of accidents and needed to protect investment. Easy to use in the event needed

The people are so kind and go above and beyond to help you.

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

Geek squad helped me set up my laptop and showed me things I wasn't aware of

Keeping devices safe and secure keeps me relaxed about any problems.

Had to use the warranty right before it expired. I'm glad I got it.

Always get this on everything I buy u never know what will happen

I love that they explain to you everything about the guarantee.

I love the exact ,close or updated device when the coverage outlet a device

Still pending repair or store credit under accidental coverage for dropped laptop that I have handled with Best Buy for over a month now. Between appts , drop off, phone calls ect... Can anyone help me? Last associate told me it is escalted . Repair dept. sent notice but did not know about extended warranty .

Always good to have this, in case something goes wrong with the product

Bought this but didn’t use it. You probably don’t need it with a new computer.

good service will fix any thing or replace your product

i'm an Apple user, thought there would be less confusion buying/using a different type of laptop.... but it was a necessity for the software.... if this is also my support program, its wonderful!!! if not, a protection plan always benefits me... i'm hard on my devices...

Peace of mind is the key here on a fairly substantial investment

Nice item. Definitely worth the money. I feel secured. I like it.

I love the piece of mind the protection with Geek squad gives me.