Customer Ratings & Reviews

They didn’t want to replace the screen because of it being an older version. I had so many things on there and I’m not even sure anything was backed up. :(

Comforting knowing there is always a solution for any computer problem

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

Agents were able to explain the protection plan to me as to how it will work. That if I lose my receipt, I can use my phone number to look up the plan.

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

Hopefullu dont ever need to use but serves purpose if need go

I got this for the Nintendo Switch that I got for my daughter. Considering the preponderance of cracked screens on all her electronic devices, I was happy to pay for the added protection as it is not a matter of "if" but a matter of "when" she breaks yet another of her devices. That said, we have not had to use this service (yet) but my past experience with Best Buy leads me to believe that I should not have any issues when I inevitably need to service the Switch.

I had to hv my computer looked at and they were prompt getting it back to me.

Its always a good idea to get the protection, try to think about how youre using the product and the environment it will be in. For my mose costly electronice i always have them plugged into a ups that has automatic voltage regulation. I would like to see a better assessment of coverage options. Most just go by cost of the product, but if they really stood by quality of the items being brought in , that would provide a better scheme for coverage options.

They fixed my laptop even though it took long I still didn’t care because it was getting fixed and they also fixed the parts that I didn’t ask to be fixed

I've had this laptop for about a month now and it's been working great. I installed some programs to be used for 3d printing and the cricut. And still running well. Will update as the time.goes

Easily obtained when in store, employees were more than happy to help, easily added to account, now insured!

Absolutely amazing! Great help. I'm very clumsy, and this is worth every cent I paid for it! Don't spend money replacing your electronics. Get them fixed! **Make sure to make an appointment. It'll get you seen faster and it's polite**

When I purchased my laptop computer from Best Buy I had alot of questions and Mr. Kyle was a very helpful and knowledged based employee who helped with with my purchase and answered all of my questions for the accidental Geek Squad Protection, I would highly recommend Best Buy in Wilson, NC and the protection plan it has been well worth it. Thank you again Best Buy! You guys are the best.

Works Great, does what we got it for, and my daughter loves it

AMAZING CUSTOMER SERVICE and the service the give is great

I have always purchased the warranty service plan with the Geek Squad anytime I buy anything electronic or washer, dryer, stove, freezer, refrigerator, computer and they have never let me down. They answer all my questions, fix what needs to be fixed and they are fast at getting the job done. Would not hesitate purchasing when necessary.

This protection makes me have the laptop usage to be real good and we can have this protection plan for good

Always protect your technology with the help of the Geek Squad!

Havent had to use this yet, but i purchased it to buy for my new computer investment. I bought it based off of the benefits that was offered.