Customer Ratings & Reviews

Very good experience with these products I would recommend

my hard drive crashed on my laptop that I purchased from a different retailer. They were very helpful on getting me the information and helped pull all of my files and pictures off of it. So I was grateful that they were able to do that. It was more than I expected over $100, but over all worth it. Lesson learned- make sure you back up with external hard drive.

They will do anything and everything to make it right and more sure your happy.

They will do anything and everything to make it right and more sure your happy.

Ive always been pleased with the service by Geek Squad.

Bought Geek Squad protection for a new computer. Why wouldn’t I? Geek Squad stands behind their work and accepts that accidents (life) happen too, not just manufacturer issues after purchase. Have protected my Best Buy purchases for years with Geek Squad and don’t regret it.

i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.

Attentive, helpful and gave great explanation as to what my problem was with my laptop

Geek Squad service means peace of mind concerning the maintenance of my computers. I will have my Macs serviced under this policy.

Love the geek squad. They were able to completely fix my laptop after spilling a gallon of water on it. It has been three year since then, and my computer is still like brand new

Easily obtained when in store, employees were more than happy to help, easily added to account, now insured!

I have yet to use it but I am content with the cost

love the 2 yr protection. Made it easy to take in computer for two specific issues and get them solved Previous computer crashed and was able to exchange its purchase price toward my current computer

The 1 year Geek protection for the computer is good in case something happen within that time. I recommend to get to the protection for your computer.

Can't say that I've ever had a problem with the Geek Squad before. They're all pretty friendly and knowledgeable and, so long as one has an appointment, one will get waited on in a timely fashion.

Highly recommend using Geek Squad. Over the years I have had a couple of incidents where I was not able to resolve an issue. Geek Squad was a le to resolve the issues in all cases but one via the internet. Tge one where I had to take the computer in was resolved quickly and I have had no issues since.

This protection makes me have the laptop usage to be real good and we can have this protection plan for good

I am so happy i purchased this. I accidently spilled some water on my laptop and ruined the mother board. This warranty covered 100% of the repair. Needless to say, i will not be drinking water near my laptop again. Do yourself a favor and buy this additional protection .It saved me almost $400

Love it! Does everything I needed it to do and sales person was very helpful!

Given the mixed reviews of an HP laptop, I decided to include this for piece of mind. It is possible that it will expire before I'd need to use it. However, the laptop is not cheap - upper middle of the road in terms of price. The reviews were mixed with good and bad but mostly good. So far, this protection hasn't been used, which is good news! Because of Best Buy's price match program, the laptop price was adjusted and so was the Geek Squad protection price.