Customer Ratings & Reviews

Love it! Does everything I needed it to do and sales person was very helpful!

My daughter's laptop was accidentally damaged. Since Geek Squad could not repair it, they refunded the original purchase price. That, in turn, allowed me to purchase another laptop for my daughter.

Great little computer! It's actually faster thsn my HP. Pair it with a wireless keyboard & mouse & was GOOD TO GO! It's lightweight makes it easy to grab & go, I've even used while traveling in a car & was comfortable ising it! Great buy!

The geek squad was very polite and professional and made it easy to follow instructions for what I needed. I was having a hard time downloading the antivirus and they gave me step by step how to do it.

Always good to have just in case. If you can afford it, get a longer plan.

Always handy and reassuring for someone like me who is prone to breaking things

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

I bought the accidental geek squad protection because I feel that it is very important to buy a protection plan. Anytime that I purchase an electronic I like to feel secure and without any worry. They have the best protection and they are reliable.

Automatically comes with most of the computers that you buy. Haven’t had to use it yet but nice that they give you 2 years of helpful tech support

Definitely recommend to buy the Protection! Worth every penny. My laptop was damaged and all I had to do was pick out a replacement. Of course I had to go through the process of them “trying” to fix it first - and even that would have cost extra without the plan. I always buy the protection plan on high priced items. It’s the main reason I shop Best Buy!

They have never let me down. When my computer's screen shattered they got it all taken care of and sent out the same day. I was then givin a bestbuy card with the same amount I paid for it,to get a new one. They also have never let me down when I needed my phone fixed. Highly recommend and will continue to use them.

Haven't had to use it yet so not much other to say then it's a good way to protect your devices should something happen. Just anticipate having to replace the entire device as opposed to recovering anything. So try to keep important things on a hard drive external hard drive.

I showed up 45 minutes early and they offered to look at my laptop on the spot. It was an easy fix, but would of taken me way longer to do all the steps correctly. The guy was friendly and had a fine sense of humor, so refreshing! Laughter is awesome stress reliever.

I have Geek Squad and hope I never have to use it!!!

Great having the Geek Squad there for any issues. I always think its best to get the protection plan on your items. Its well worth the money.

no doubt was an excellent product , they offer me the right guarantee

With current electronics prices and the unpredictability of their durability, it feels good to have a protection plan, especially from the place that sold me the item. The protection plan with accidental spill and drop coverage is definitely worth the cost for my laptop.

The squad was very prompt at helping me with my laptop repair issue. and the insurance was very prompted at replacing my laptop or posting the cost of my laptop back on my card. I just chose to replace my laptop. So I was able to leave the store the same day with the replacement. good job Geek Squad.

Good to know my items are protected incase something happens

Talk about protection and knowledge all wrapped up in one item. Pennies a day is worth a fortune when you have a problem and no knowledge of how to fix the problem. But, when you have the Geek Squad on your side and working for you, life is a breeze. Thanks for always being there when I need you.