Customer Ratings & Reviews

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

I always receive great service from them. You can tell the workers really care.

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

I bought the 2-Year Accidental Geek Squad Protection on my Surface Laptop Studio 2 after Microsoft failed to repair a faulty IR camera—three repair attempts, zero fix, and no transparency on what they even tested. Thanks to Best Buy’s protection plan, I filed a claim and got a full refund without ever having to accept another broken replacement. Geek Squad made good on their promise when Microsoft wouldn’t. Highly recommend this plan if you’re buying high-end gear—you never know when you’ll need a real backup.

First, lets start with some cons. So this machine has a few software issues. After reinstalling windows and OEM Drivers becuase of an nvme drive upgrade and ram upgrade, I noticed that armory crate wouldn't show options for auto refresh rate, panel saver, or overdrive. Armory crate would also fail to switch gpu power mode to anything besides standard. After troubleshooting all day, with driver reinstalls and gpu drivers, I came to the conclusion that it wasnt a driver issue, but it was an issue with armory crate. I really hope asus can fix these issues becuase there are so many forums on this issue, even from years past. The solution I reccomend for this is to just install a third party app known as G-helper. G-helper is a pretty intuitive alternative to Armory crate with all the same features, but with way less bugs and glitches, although it freezes up at times. The app gets updated frequently with new features and the only thing it really lacks is more in-depth animematrix controls, which I find kinda tacky to begin with. Next up, we get to thermals. With the Rtx 4080 equipped version that I have, it gets HOT, like really hot, even with power limits. On AC in performance mode with 90 watt limit gpu and 65 watt limit cpu, The gpu regularly hits 85 degrees celcius and the cpu regularly thermal throttles. I hear that undervolting can help get those temperatures down even further, although your experience in that may vary by unit. On idle though, on battery in the silent profile, I was regularly hitting 47-55 degrees celcius, with 0 rpm fans. Now lets move onto upgrades. This laptop is upgradeable with some caveats. As you may or may not have heard, this laptop has only 1 upgradeable ram slot, with up to 48 gb of ram total. This machine is very picky with what ram you can upgrade it with, so for the best compatibility, I would reccomend a 4800 mhz cl40 ddr4 sodimm, especially the model from micron, although any brand would work as long as it meets those specs. The m.2 slot is pcie 4.0 x4 compatible for a max sequential speed of 7,000 mb per second, if you could get a drive that fast. The internal drive this comes with is essentially an OEM version of the Samsung 980 pro, so it is a pretty good quality drive. Now lets move onto some of the positives of this product. The display is the best I have seen on a laptop, the keyboard has good travel, and the trackpad is large and slick to use. Its battery life is great with my unit typically reaching around 7-8 hours of battery life, which combined with its silent fans for casual use almost makes me forget that this is a gaming laptop. The only thing that reminds me that this is a gaming laptop is that the fans really kick in once I start playing even moderately demanding games. Now lets consider the value lf this product in its price segment. Considering some of its only 14 inch performance notebook competition is the razer blade 14 (which costs more with lower end specs 2700$ for a 4070), this machine strikes a pretty good value proposition, if you can justify the price tag of over 2000$ for a laptop. Even compared to its other SKUS, like the g14 4090 which performs 8% better on average in games while costing 800$ more, or the g14 4070 which performs 50% worse overall for 650$ less, the g14 strikes the a good balance of price to performance, as long as you dont care about the marginal performance uplift of the 4090 (with limited thermals and power delivery, gimped pretty hard) and the mini led display (which eats at battery life). Overall, this laptop is what I said in the title, a portable powerhouse.

I had left a small usb on top of the keyboard and didn’t notice I left it and shut the screen. This of course led to a a small crack on the corner which led to half the screen not working. I contacted Best Buy and geek squad and got it resolved right away. They took it in and replaced the screen in a couple days at no charge and got it right back, good as new.

I love the Geek Squad there a great bunch. They have great specialty in all your electronics problem, no matter how big or small

First time purchasing laptop thank you for helping me setup and guidance you have given me

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

bought this as the laptop was really high end and i wanted the protection moving forward.

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

Have used the service in the past and has been an easy process to use and was worth it

Self explanatory, but Geek Squad is amazing with their support! Kind, communicative, and always working hard to find a solution!

Geek squad was so ready to repair my laptop after i broke my screen. The support they give is immense. They mean what they say. It’s worth it

It is a must have, it covers a lot of issues and you don't have to ship it to them.

We bought this for protection. Hopefully we won’t ever need it, but I’m thankful we have it. I feel like it’s a great probe for coverage.

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

Just Right i needed a new laptop lightweight thin and easy to carry around