Customer Ratings & Reviews

Make sure you ask questions because we were lied to by the salesperson. The manager did finally agree to replace the broken one but it took several phone calls and hours in the store to make it happen.

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

Geek squad is legit. They'll take care of your electronics. I brought in a laptop and got an upgrade. I would suggest alwaying backing up your data.

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.

There are certain things I buy the geek squad protection on - and it's usually on the expensive ones. Worth it to me for being a klutz and with small children who can damage anything at the blink of an eye.

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

I bought this warranty just in case I need it and it looks like I need to have my microphone checked out so I'll be heading over this weekend.

We bought a laptop for a birthday gift and this was so worth it in case something were to happen to it.

I usually buy electronics and do not add this service but it was recommended by one of the agents so I got it....and little did I know a couple months before it expired I was going to need it.

When my laptop had some issues, I could just return it get a better one with paying the difference. The first branch I visit did not honor this warranty, so I had to visit another one. It’s worth it but there could be some branches which try not to honor this.

It's great to know that I have Geek Squad protection, they are reliable and excellent at what they do. Was definitely worth getting this 2 year warranty because I know they have my back for any product I purchase with warranty.

Easy and worth having. Especially on purchases over $100.

Laptop has been very reliable and useful for my needs. Recommend for the folks how don’t need a lot but just enough when it comes to having a laptop.

Great customer service. Helped answer all of my questions on getting new computer setup.

Transferring all my data and getting my new laptop fully functioning within just a day was fantastic! They did a thorough job and quick help when we had to make one adjustment. love the Geek Squad!

So far the money I have spent has saved me a bunch of money. The only negative is during the pandemic getting service with out waiting a lot of time has been difficult. Also it is very difficult to schedule any time without waiting 1 week or longer. If you need help now it is almost unheard of. So this has been a problem.

So glad I purchased as I had a small battery issue and they corrected it quickly. I always purchase warranty as I like knowing I’m covered just in case.

You never know when life throws you curve balls, It's always great to protect your investments. I haven't had to use my geek squad yet but its nice to know I have coverage.

Took my brand new laptop up here for the first time and got my computer optimized and more storage added onto it. The men there were very helpful and informative on some things I did not know after purchasing a gaming computer. Definitely recommend.

I had to replace my laptop 6 months after purchase. However, once my laptop was replaced, Best Buy canceled my 3 year plan, So, instead of honoring the remaining 2 1/2 years by applying it to the new replacement, if I still wanted coverage, I would have to now purchase the Totaltech plan. So, this means that if I get coverage for the new laptop, then in a 6 month span, I will have now basically purchased TWO plans for ONE laptop. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT any additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.