Customer Ratings & Reviews

Have been satisfied with the protection for many, many years. Most of the time i have things taken care of first call, I have had a couple of times over many years that it did not happen with first call but still love the program

On expensive purchases, I always supplement my manufacturer's warranty with a best buy one. They are great to have and hopefully be something you never need.

Every time on go in to speak with someone at geek squad they are always very helpful and always now what to do. Great Service

I have use this warranty several times with other products and it has never let me down. They always take good care of the service and will replace it if they cannot fix it. Used it with my old MacBook and they replaced it without hesitation

Great warranty protection that must be purchased when you must use your product daily. In tim, something will break.

Daughters computer has been broken and fixed twice and we still have a year left on the warranty. This is a must for kids electronics.

Lenovo Yoga 7i 15.6. Sturdy laptop with premium construction and chassis. The I7 Evo processor from intel holds up well enough with some data basing and multiple active tabs. Gotta say definitely see a slowdown with any kind of simulators, games. What we all want is a 4K ultra book with a 1tb ssd 16 ram and Ryzen 7 processor with 450+ Nits of brightness. The brightness is mediocre in any kind of sunlight. I have returned this model for the 14 inch edition but it seems to have the same issues with brightness and ram. Lenovo don’t handicap yourself bring back the legion slim 7i and get thinkpad keyboards for all of your student, business and gaming laptops. Not trashing the build however it is not worth $1100 despite the overall build quality and reliability, this laptop has noticeable compromises in hardware and components. -T

The accidental geek squad protection is excellent when you are a person that needs to carry your tech everywher. The department offers excellent service and I believe that everyone that invests in technology should include this protection

I have old computer before and has broken screen with slow uploading the pages , The model was discontinued my covered with geek squad give me credit with the same value of my computer to get any brand with this credit or I can get more expensive one and I pay the difference , highly recommended

I have not used my accidental protection yet. I figure if I have any device issues I will.

I always get a protection plan on technology because I actually had my TV (flat screen) start showing black spots during the warranty coverage and they gave me a brand new one because they couldn't fix it. Must have!

Service was excellent. Representative was curtious and helpful.

The agents set up my computers for my business. My previous computer stopped working and they were able to set up my system. Great attention to detail. Great experience working with them. They also provided in office asssitance for any computer issues.

Good service good product not problem at all. Thanks

The Geek Squad service plan is worth every penny, if your store has a good geek squad staff. They need to have reps who speak clear English with no dialect since this is technical discussions

The whole process of getting my laptop replaced was, just that, a process. I had to call geek squad support multiple times talked to multiple different departments, and at the end of the day they didn't even replace my device they just gave me a gift card and I had to buy a whole new computer. Also I find it crazy that I paid for a 3-year geek squad plan only used it for 4 months and got zero reimbursement for the other two and a half years.

Haven't used it yet, but better off knowing i have some protection for my computer

Nothing may happen but at least you know if they can't fix it you get value still

I purchase Geek Squad on all of my purchases. Gaming consoles, laptops, etc. I recently bought a 3 year Geek Squad for a new laptop. The service is great as always! It’s been very helpful to have on all of our devices. We wouldn’t go without it! Thanks!

I’ve had my crome book for over a year now luckily I had no issues with it and I use it all the time for work and school but my brother whom also bought the same chromebook had damaged it but the geek squad warranty had no issues with replacing it. It was definitely worth the money.