Customer Ratings & Reviews

Geek squad. Very good to get help from. It has always work for me.

It’s always good to have protection on any valuable item you buy, at the end you’re going to be happy and relieved when something bad happens because they will fix it or replace it for you.

The BestBuy protection plan isn't what it used to be. I had a computer a long time ago that my kids broke beyond repair and I went to the store and they fulfilled the plan on the spot. This time, my computer was obviously broken beyond repair but I was told it had to be sent to the service center regardless and at my cost of $85. I don't know when this changed but that's ridiculous. It would be 3 weeks before I heard anything back. I had to buy another computer on the spot because I couldn't be without one for that long. In the end they junked the computer, but the experience was not at all pleasant.

Awesome to have when knowing that extra layer of help is there when item experiences a problem or even if having questions of item also.

I've called them on a number of occasions to help with my desktop as well as my laptop. They are always so helpful and it's is great that you can get the help without having to take your hardware into the store

They are always very helpful and the service is excellent. Would definitely recommend

This is a great service but it’s hard to get appointment and sometimes they be rude I hate calling because I get people they don’t speak English and they treat you like crap

Do Glad that I got this so if anything happens to the computer I'm able to get it fixed

Always good to have warranty You think you might not need it but trust me you do

Great laptop tablet. Only thing I don't like is the battery doesn't last very long.

When I recently purchased my laptop from Best Buy, I knew that I needed to have the proper support down the road. That security is important to my work, so having the Geek Squad behind me gives me that assurance.

Very convenient to have when you know nothing about technology. Saves you money on repairs

So far no help has needed since i purchase it. Everyone has enjoyed the product since i bought it!

This has saved me many times as I and not super tech capable. I've made simple mistakes, and needed help figuring out anything at all, the geek squad is very patient and helpful. Best part is they actually try to teach me instead of making fun of me

Geek squad is the best! Anytime I need help, they are right there!

We bought one earlier and did not get Geek Squad protection. My daughter broke it and now I have a paper weight. Always get Geek Squad

This plan has been well worth the money. It also gives you discounts when purchasing other products. Have used it enough to pay for itself just in discounts an guided information and updating older pc in home.

Used it right away to get help with set up and get some questions answered. Very helpful and not rushed.

They explained it very kindly and politely. The service is perfect. I will purchase the same service on my next purchase

Haven't need it yet, glad to know I have that piece of mind. With having thins installed in a vehicle that is subject to different environments, its nice to know I have the coverage should I need it..