Customer Ratings & Reviews

Most of the time I am on the road working. I am degreed in electronic technology. In the old days I use to fix my computer and call it a day. Know that I am away from home most of the time, I don't have the time to troubleshoot a family member's PC if it stops working. Geek squad has more than paid for itself by fixing a start up issue with my son's computer. Thanks Geek Squad!

Replaced less than 3-year old Surface with Lenovo Yoga as the screen was flickering and became strenuous to work. As the warranty ran out on the old, we bought 3-year protection from Geek Squad. I am sure this will be worth it whether or not we need it. In the past, we used the service on iPad key board and Best Buy Geeks made it quite easy to replace the broken ones with new every time.

it's nice to know your covered if anything unthinkable should happen. And with the insurance its just a waiting game

Glad I purchased this. I'm very happy with my decision

Love the geek squad. Have not had to use the accidental /damage protection, but get it anyway just in case. Better safe than sorry, as for the regular stuff that geek squad deals with I call and they can usually fix. I strongly recommend especially if purchasing a very expensive computer/laptop.

got this for my new laptop, gives a peace of mind in case something happens.

Best customer service I have ever had. Super sweet and kind people. Answered every question I had .

I ended up getting a device replacement for my Razer Blade 15. Geek Squad wasn't able to get parts in and repair my laptop within the 30 day period from when I brought in my device. Because of this, they replaced my unit with a new laptop. It was a very, very frustrating experience during those 30-40 days with customer service, but the warranty is the only thing that allowed me to get a replacement so for that I'll give it four stars. One star taken away for terrible and disorganized customer service.

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

I brought in a laptop with a BSOD. They talked shop very easily with me and were quite professional. They did nothing wihtout consultoing me about my case.

Peace of mind to Buying Geek Squad protection so you don't have to worry.

They are the best at what they do thank you Greek squad

I have never regretted geek squad coverage. My kids break laptops regularly and this is the only plan I would ever get.

I purchased this 1 yr warranty for a new laptop I bought my 10 yr old daughter. Exactly almost 1 year later the screen is cracked and I just made it in time with the warranty. I send it out and they are fixing now. I might get a free replacement if they are unable to fix it. For this reason I always get some sort of warranty on products usually over $500.

[Employee of bestbuy] Best laptop to buy with a 4080, with the i9 and 32 gbs of ram it leaves nothing to be desired.

Have only had one issue that I needed Geek Squad's help for, an unfortunate intersection between a power surge and my computer updating to Windows 11. We definitely all thought the computer was fried! Geek Squad helped me get the computer up and running. I'm hoping that together we can keep it running another year!

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

So far I havent used the Geek Squad but the way I read it. It will cover alot of things for their Chromebooks

Actually replaced products I’ve owned through course of owning anything thru years many times best plan ever had they fix or replace no questions asked on the same day if they fill they couldn’t fix it with product of better value at times to very quick to decide if it needed replaced definitely recommend

First time purchasing this with a laptop, but it definitely paid off. Dropped my laptop around 8 months in and it scratched up the screen and caused chips to the body. With the protection plan they refunded me the full amount of the laptop since apparently the screen wasn't something that was fixable.